Onport Multivendor Marketplace
Shopify Multivendor Marketplace and Dropshipping Platform
Rating
4.1
feedback
26
chart
#3,282
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
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Less than a day
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Less than a month
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Less than a year
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More than a year
Reviews Summary
Onport/Jetti has received a mix of positive and negative reviews from ecommerce merchants. Positive aspects highlighted include the app's robust features for inventory management, order processing, and dropship vendor management. Users appreciate the friendly and helpful customer support team, as well as the extensive documentation available. However, some negative themes that emerged include issues with inventory management, random stock adjustments, and difficulties in setup and learning curve. Some users experienced delays in customer support responses, leading to frustration and manual corrections of errors caused by the app.
Highlights
Rating Breakdown
All reviews
May 14, 2024
I want to recommend Onport to any multi site shopify owner that will get the inventory management off his back and let Onport help them with all the back end operations. Onport has helped my business in tremendous ways, our business would not be the same if we wouldn't found this awesome and robust app. It helped us to manage dropship vendors, fulfillment, order processing and save us a ton of time. The team at Onport is always friendly and willing to help if you open a ticket and a vast knowledge based documentation in their website as well. The team at omport is always friendly and willing to help if you open a ticket and a vast knowlege based documentation in their wesbite aswell. check out site www.smokerolla.com
Hey Smokerolla!, Thanks for taking the time to leave a review. We really appreciate feedback, as it helps us understand how our customers experience our platform and how we can continue to improve our offering. Once again, thank you for your great review. If you have any questions, please feel free to reach out to us via [email protected]. Have a great day. Your Onport Team.
April 15, 2024
We've been using Onport (previously 'Jetti') for 3 years+ now and I don't think we could have built our business as well if it wasn't for them. Not only have they always really honored their clients and done as much as possible to execute on fixes and support in a timely manner but the software, the product itself has features for pretty much everything and more that you need to run and scale a marketplace. I'm a very happy with Onport and to have been along for the ride from the early days. They keep getting better and grow in features etc as the times demand. Thanks Onport team. From the founder Jon to all that have helped us along the way. We're with you for the long-haul. - COAH team
Hey Coah, Wow, what a fantastic review. It humbles us to have such strong and positive feedback about Onport in terms of our service and our team, so thank you for that. It's been great having you onboard for all this time and helping you to scale your business. We have always aimed to provide a platform that enables our customers to grow their operations and expand their marketplaces, so your comments have been a solid validation of our efforts. Thank you. If you have any questions, please reach out to us via [email protected]. Your Onport Team.
Jan. 31, 2024
MY RECOMMENDATION? DO NOT EVEN INSTALL THIS APP I only installed the app. Did not sign-up for a plan, did not make any set-ups, did not add any preferences. Nothing. Just installed on my shopify ecommerce. Worst thing I could have ever done. After a week of having the app installed, I noticed that the app had been messing around with my stock. For every order I was receiving on my store, the app was adding or subtracting inventory from the items purchased in a complete random way. Some orders were untouched, some orders was duplicating the items reducing twice the inventory of an item, in for other orders it was ADDING UP INVENTORY of the items purchased. Not all the items on an order were updated...some did, some not... completely random without any sense. In summary. If I receive an order of items A and B, both with e.g. 5 units of inventory pre purchase, Shopify was reducing 1 unit of stock from each item (as it should do), then Onport removed one more unit of item A, but left item B inventory untouched. Leaving A with 3 of stock (whtn it should be 4) and B with 4(or even 5, since for some items it was adding up stock!!!) Why? Absolutely no idea... I just installed the app. As a result: a total mess up of inventory in just a week. I repeat, i did ONLY installed the app. Nothing else. Solution? I had to manually check every single order and every single item purchased in my store during the last week and fix the mess that this app caused. Item by item. MY RECOMMENDATION? DO NOT EVEN INSTALL THIS APP
June 1, 2023
We have been with Onport for 3 and a half years. As an e-commerce with almost 20K products, Onport has been an invaluable ally. After a smooth onboarding process, Onport team members have been crucial to our success. Our queries are attended promptly, thoroughly and professionally. They always followed up to ensure that we are good to go. In the age where mediocrity is accepted as the norm, the Onport team shine brilliantly. We are deeply grateful to be in partnership with top flight professionals who have gone above and beyond to support us. Thank you so much, Sara! Thank you, Jon, Bill, Amanda and the rest of the team! We couldn’t have made it without you!
Hey Clear Givings Market! Thanks for taking the time to leave a review; feedback is invaluable as it helps us understand how our customers use our platform. It's great to hear that Onport has helped to streamline your operations and that you have found our team to be such a great partner; we always strive to help our customers grow. If you have any further questions, please feel free to reach out to our support team. Thank you, and have a great day! Your Onport Team.
March 28, 2023
En general estamos satisfechos con Onport. Por un lado el servicio que ofrecen es único y super potente, con lo cual nos parece increible. Por otro lado, el pricing actualizado de 2023 nos parece un poco elevado y la atención al cliente podría mejorar, aunque desde el cambio de pricing si que es cierto que se ha notado la mejora.
Hey Nerety! Thank you for taking the time to leave a review; feedback on our platform is always appreciated as it lets us know how our customers experience Onport. It's great to hear that you find our service super powerful. Our aim has always been to provide our customers with the best possible software, so your comments are greatly appreciated. We work continuously to improve and ensure our customer service is as supportive as possible, so thank you for your feedback on that too. If you have any questions, please do not hesitate to contact us via [email protected]. Thank you, and have a great day! The Onport Team.
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