Shoopsy review for Onport Multivendor Marketplace

March 24, 2022

We've been using Jetti for over a year by now, or better to say, trying to use it. It takes time to setup advanced dropshipping configuration and requires dedicated development, which is fine. The problem is customer support, and problem resolution. Customer Support is really lacking, takes days, if not weeks, to get an answer after opening a ticket. Despite providing all the information and details, the team "doesn't get it", providing partial or wrong solutions (and the communication back and forth makes you waste more days/weeks). The 48h ticket response is simply false, even the first reply takes usually more days. Once finally they manage to understand the problem, it takes even more time to solve it. And all of this while we're paying for the full product.