OnVoard Email Marketing for Shopify
Developer
View on App Store

Rating

4.0

feedback

4

Reviews

chart

#7,976

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    50%
  • Less than a year
    25%
  • More than a year
    25%

Reviews Summary

The reviews for the app are mixed, with both positive and negative feedback. Positive aspects include excellent customer support, with the developer going above and beyond to assist users in onboarding, integration, and customization. Users appreciate the ease of integration with other apps in the Onvoard suite and the ability to send welcome emails and customize workflows. However, there are concerns about emails ending up in spam inboxes due to app quirks and the lack of proper audience exclusion and safe-sending features. Some users have mentioned a learning curve but praised the support for helping them navigate and set up the app.

Highlights

Excellent customer support and assistance during onboarding and integration
Ease of integration with other Onvoard apps and customization options
Concerns about emails ending up in spam inboxes and lacking audience exclusion features
Learning curve but praised support for helping users navigate and set up the app

Rating Breakdown

  • 5
    75% (3 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    25% (1 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Sept. 26, 2022

Great app backed by some next truly level support. Ryan was there to answer every single question I had during my onboarding and integration process and went above and beyond to ensure I had everything I needed. Nice that it easily integrates with the rest of the Onvoard app suite too!

Using app

28 days

Total reviews

13

Average rating

4.4

1 / 5 Share

Dec. 7, 2023

I used to think I was saving money using onVoard, but the app has sadly had my emails ending up mostly in spam inboxes, because of kinks and quirks of the app. Time to start looking for a replacement. If it ever gets a proper audience exclusion, and safe-sending features. I may change my mind, otherwise I would shop around.

Using app

Over 1 year

Total reviews

4

Average rating

4.5

5 / 5 Share

Aug. 19, 2021

Great app for sending welcome emails and customizing workflows. The developer is extremely helpful and will do whatever is needed to make sure it works for you. Highly recommend!

Using app

7 months

Total reviews

15

Average rating

5.0

5 / 5 Share

Jan. 25, 2021

It took me a while to find my way around here. But the support was extremely good. I have now set up everything as I imagined it. Thank you very much.

Using app

21 days

Total reviews

3

Average rating

5.0

Developer Reply

Hi Desi, Thank you so much for your reviews. I truly enjoyed and appreciate working with merchants like you. Totally agree that the marketing platform app can be a little complex to set up. I have plans in the coming months to make it much more powerful and easier to setup. One of the things I've learned is that merchants are generally looking for "One-Click Solution" over "Customizability", and this is what I'll be working on next. Thanks, Ryan from OnVoard

All reviews

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