Rating
5.0
feedback
2
chart
#3,959
Reviews Over Time
App Ranking
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Reviews Summary
OpenDesk has received glowing reviews from users who have found the technology and analytics to significantly enhance their customer experience while saving time and money. The AI feature is praised for generating quick and accurate responses tailored to the business needs. Users appreciate the analytics tools for providing valuable insights into KPIs, helping identify areas for improvement. The platform has led to cost savings by replacing more expensive customer service solutions. Additionally, users have highlighted the organization and streamlining of support tickets, with the auto-draft feature enabling quick responses and improved customer interactions.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Feb. 26, 2025
We are thrilled with our transition to OpenDesk! The technology and analytics have significantly enhanced our customer experience while saving us both time and money. The AI is incredibly useful for generating quick, accurate responses, as it can be tailored to our business by training it with relevant documents, such as shipping policies, customer service guidelines, and product details. The analytics tools provide valuable insights into KPIs, helping us identify opportunities to improve the customer experience. Our team quickly adopted the platform and has since moved away from our more expensive customer service solution. We are extremely satisfied with OpenDesk and highly recommend it for customer care.
Jan. 16, 2025
Opendesk has been helpful to organize and streamline my support tickets. The auto draft feature is great for quick responses and I've noticed some great improvements in the past month with more empathetic responses to match the customer issue.
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