Optily
Optily - FREE & Automated ads dashboards for Google &...
Rating
2.8
feedback
17
chart
#11,376
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
12%
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Less than a month
29%
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Less than a year
41%
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More than a year
12%
Reviews Summary
The reviews for the Optily app on Shopify are mixed, with both positive and negative feedback. Positive aspects include the app's effectiveness in optimizing Facebook and Google ads, providing valuable insights, and offering good customer support. Users appreciate the app's ability to track conversions and provide daily ad spend suggestions. However, negative feedback revolves around issues with data privacy concerns, difficulties in connecting accounts with different currencies, and lack of response from customer support. Some users also mentioned issues with inaccurate analytics data and challenges in setting up the app due to currency discrepancies.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Jan. 25, 2025
Basically, By activating this free app on your shopif store, you are giving away your customers personal data as it is asking access to Customers Name, email address, phone number, physical address, geolocation, IP address, browser and operating system. Why you need these data? I am scapticle about it. I would be more mindful to use this app if I need to share my customers data without knowing what they will do with it and also would protect myself by updating the privacy policy if I think about using this app again.
Jan. 22, 2025
Meta disconnected and it says to contact support to fix this. 3 messages and 2 weeks later not a single response.
Nov. 8, 2024
Worked well for couple of months, then the analytics stopped reporting accurate data. Sent a message to support via the in app chat but never received any response Have now uninstalled
May 23, 2024
Zero stars I can’t connect my meta account as it says my store is a different currency to my meta account this was a total waste of time downloading when both are the same currency
Feb. 6, 2024
I highly recommend installing the Optily app if you are running any Facebook or Google ads for your Shopify store. As a healthcare testing store, we have complex analytics needs - tracking conversions across multiple stages from awareness to lead to sale.
Hi! Thank you for your review, we really do appreciate it. I am glad we could answer some of your questions via our live chat too. We look forward to helping you scale your store! Many thanks, Max The Optily Team
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