Yenayam19654080 review for Socioh: Dynamic ad templates
Sept. 18, 2017
I had used their app around a moth ago and due to too much error such as speed and other bugs i canceled and they asked me to give it a try again. And after trying again I still saw the bug is not fixed and canceled again around a month ago. but surprisingly I was charged for what I had not even used and am currently opening a dispute in my paypal..what bugs me is I cancelled more than a month ago and a week later I received a billing notification which said i would be charged soon. I sent them an email and informed them I have already deleted their app . And they replied I was not to worry but nevertheless tonight after a month I was charged , This taught me to be careful with giving my credit card info . Anyways be careful with them,
Hi there, I am really sorry about the issues you faced. Yes, there were some early bugs in the app and there was a problem with the 3rd party payment gateway we used back then that caused you to be charged even though we had canceled your subscription. However, we noticed that right away and refunded your money the same day with an apology. I do completely agree that this should never have happened in the first place, and we have now changed all our billing to Shopify's payment system to avoid any such issue. - Sahiba (Co-founder, Socioh)
