Club di Patanegra.it review for Socioh: Dynamic ad templates
Dec. 17, 2020
AWFUL experience. I tested the app and after the trial, I decided to wait to study the results. But the FB campaing were stopped and fb catalogue canceled overnight and my store had no adv for almost two days, in an high seasonality period. Made me lost a ton of money. Crazy.
Hi Alberto, I'm sorry about your experience. I looked into the issue and found that we had sent 3 emails to you following the end of your trial regarding your catalogs. When we did not get a response to any of these, the catalogs made via Socioh were deleted on the 7th day after the free trial ended and the associated campaigns were paused. This was done to ensure that you did not suffer any loss or waste budget. Please allow me to explain how this works. Your Free Trial ended on 9th December. From 9th to 16th, 3 separate emails were sent to you with the information that, one week after the end of your trial: a) your Socioh catalogs would be downgraded to the Free Buddy Plan, and b) the ads using these catalogs would be paused On the 16th, since we did not hear from you, we paused the ads. (I wonder if, perhaps, the emails went to your spam folder?) Why we paused the ads: 1. The Buddy Plan allows for a limited number of products (far less than what you had in the trial). Continuing to run your ads with a limited set of products could cause financial loss and would be irresponsible on our part. 2. In the past, users have created ads through Socioh during trial and then forgotten to change them later, leading to a wasted budget. Based on this, we updated our policy to pause any ads where the catalog is affected at the end of the trial. Our aim here is to ensure that our users don't accidentally run unprofitable campaigns. I'm sorry that this experience didn't work out for you, and we would be happy to further improve this experience if you have any thoughts on it. Sahiba Co-founder, Socioh
