Orbe Geolocation
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The Orbe support is the best you can find in any app! They accommodated any issues I had and helped me setup everything the way I needed it to work. 10 star service!
Update: This review was left after using the app for a very short time, and before the onboarding was ever completed (as publicly shown by Shopify here). Since then, we've reached out several times to help, to understand the feedback, and to explain a likely misunderstanding, because the app actually does exactly what this merchant was looking for (on our paid plans). We haven't received a reply yet. We'd still love the chance to help if they ever want to reach back out. --- Hi Snake Skin team, Thanks for trying Orbe, and I'm sorry your first experience wasn't what you expected. I think there is a misunderstanding as the app does exactly what you're looking for. What you saw is actually the intended behavior on the Free plan: the welcome popup shows to every visitor so it can confirm and save their country and language preference. The popup won't appear again on subsequent visits. It will render automatically the localized experience for the customer. The behavior you were looking for, where the popup only appears for visitors who land in the wrong country experience, is available on our paid plans, so the app can do exactly what you wanted. We'd really appreciate the opportunity to make this right, so if you see this, please do reply to us 🙏🏻 Our whole team is here for you 😊 Roberto, Co-founder of Orbe
So impressed with the customer care and prompt problem solving - A huge THANK YOU to the Orbe team, I’m so grateful. It definitely makes life easier when you work with people who truly care and are proud of what they do.
Great support - and great services from this app! Can recommend
Really great App. customer service really reactive. Must bhave to handle different market
Thank you to the technical team for their quick response.
great app and great customer service
The Orbe team helped us from ideation to implementation. It was turn key service and this was so helpful! We have a lot of markets in our dropdown and were looking for a service that could easily enable that. Thank you Orbe team for your help!
great and helped me fix my issue
Very good app. Support was outstanding from Roberto. Five stars!
Increíble aplicación y mejor equipo detrás. Tuvimos un pequeño error en el código (causado por nosotros mismos) con nuestro tema y el equipo de soporte, de la mano de Roberto, lo resolvió de forma impecable: nos grabó un vídeo personalizado explicando paso a paso el problema y la solución. Eso no lo hace nadie. La app funciona perfectamente para gestionar la geolocalización entre nuestra tienda de España, MEX y Europa. Orgullosos de usar un producto de este nivel. 100% recomendada.
Amazing customer service when needed!
Rosamie heeft me perfect geholpen bij een probleem. De app werkt perfect en doet exact wat het moet doen.
Incredibly fast and helpful support! App does everything we need it to do. Highly recommend!
Lovely support and really helpful - got help on a Sunday, and checked that setup was correct. Highly recommend. Thank you Mariana
Have been using Orbe for a while, works as advertised. I'm now having an issue due to Shopify's decision to end designating a fulfilment location for each country / market. The were very helpful in suggesting solutions outside of Orbe, that's quite rare! Very happy
Camila really took the time to explain to us the best set-up!
Great app that does what it says. The setup can be a bit confusing but the customer service is absolutely stellar. They also customised for our theme market selector. Recommended!
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