Geolocation ‑ Orbe
Geolocation App - Orbe - Country Redirect
Rating
5.0
feedback
204
chart
#1,280
All reviews
Rating Breakdown
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Nov. 23, 2023
Best app ever! Huge help from the support.
Thank you so much for your review and words 💙 Luis Head of Growth
Nov. 22, 2023
Luis, Roberto and the rest of the team at Mushdesk has been amazing at helping us get a customized approach on our multi-site localization. Even when development has undergone hiccups, they've been there to assist us. If they could get higher rating than 5, I would give it to them.
Thanks a lot from our whole team for sharing your experience in this awesome review 💚 Luis Head of Growth
Nov. 22, 2023
Our company loves this app, and the service it priovides! We really needed an application to combine two stores, have custom messaging, and Geo-IP functionality. We've had measured improvements - less confused customers for our customer service team, increased traffic to the proper regions, increased international sales - we are so satisfied. Also, Orbe's customer service is top notch. They are super quick at answering questions, even during the super busy black friday period. Very thoughtful - they pproactively followed up with development team after a service request was finished. We can't recommend this company enough!
Thank you so much for this fantastic review and for sharing Orbe's improvements to Purple Brand 💚! As you describe, accurate geolocation is essential for localizing shopping experiences and enhancing the user experience and sales, and Orbe is a trustworthy app for this 😀 Luis Head of Growth
Nov. 22, 2023
Great app! It's a real help, especially for several markets and teams.
Thanks a lot for your review 🥰! We work to provide the best geolocation experience for Shopify
Nov. 20, 2023
Fantastic experience! Orbe is a great app for running multiple accounts in different markets, and their customer support is truly top-level!
Thank you for your review! We are happy to see how Orbe helps you with your geolocation multi-store 🥰 Luis Head of Growth
Nov. 15, 2023
We were looking for a Geolocation app solution that is re-directing our customers to the right language and currency. With Orbe we found even more. These guys are helping us to customise key messages in our key markets so our new customers can see the benefits within first seconds. This app is exactly what i was looking for. Fast responses, expert suggestions and flexible solutions. Thanks
Thanks a lot for your kind words! 🥰 We are working hard to provide you with more features. I hope we can launch them soon. If we can help you with anything, please let us know. Our whole team is for you! Luis Head of Growth
Nov. 15, 2023
I find it necessary to share a balanced perspective with a 2-star rating for this app. While its setup is user-friendly, aesthetically pleasing, and supported by a responsive team, we encountered a significant issue impacting some international customers, notably in Canada and the UK. These users experienced continuous page reloads on our site, rendering the store inoperable. Despite our efforts and those of the support team, who were unable to replicate the problem, a customer-provided video highlighted the faulty behavior of the site. Deactivating the app resolved the issue, as confirmed by the affected customer. Regrettably, this glitch has had repercussions on our Klaviyo campaigns and overall sales. I advise those considering this app to be vigilant and actively seek customer feedback to identify and address similar issues quickly.
Hi, Roberto, one of the co-founders of Orbe. First and foremost, we want to express our deepest regrets about your experience. It's incredibly disheartening to hear about the difficulties some of your international customers. This is far from the seamless experience we strive to deliver. Our support team dove into action as soon as we were made aware of the issue, but despite our efforts, we were unable to replicate the problem. It was later discovered that a recent change by Shopify related to their form handling was causing a conflict specifically with your store's setup of multiple domains. We understand how critical every customer interaction is to your business, and it pains us to know that this glitch impacted your store. Store owners are the heart of our business, and our team works tirelessly to support as best they can – this sentiment holds true for every interaction we have, and receiving feedback like this is incredibly tough. We are earnestly asking for the opportunity to make this right. If you’re willing, we’d love to connect with you personally to ensure your experience with our app is exemplary moving forward. Please do reach out to us. We're committed to your success and are ready to go above and beyond to provide the quality of service you deserve. Best, Roberto
Nov. 13, 2023
The solution that never existed for Shopify store! Unparalleled service. I hope you develop more apps so we can have the pleasure of dealing with you more! Thank you!
Thanks a lot for your fantastic review 💚! More features and apps will come in the future. If we can help you with anything else, please let us know. Our whole team will be here for you! Luis Head of Growth
Nov. 10, 2023
We selected Orbe app because it is a cost-effective solution for user redirects and geolocation on multi-instance stores. It saved us time and money since there was no need to develop a custom solution. We also found the ability to apply custom CSS to country-selector useful, which allowed us to maintain our overall brand identity. Shout out to Luis Vicente for excellent support and prompt replies! Highly recommend this app.
Thanks a lot for your kind words and for spending the time to share your experience with our app and team! 💚 We are glad to see that we have saved time and resources for your brand and that our solution fits all your needs. If we can help you with anything else, please let us know. Luis Head of Growth
Nov. 7, 2023
Fantastic experience with Luis, a great app that works seamlessly and fantastic support! Thank you!
Thanks a lot for your words! 🥰 If we can help you with anything else, please let us know. Luis Head of Growth
Nov. 2, 2023
Fantastic support getting us up and running. App works perfectly for our requirements.
Thanks for your review and trust in Orbe! 💙 We work hard to build the best geolocation app for Shopify. We are glad to see how Orbe works for Restrap! Luis Head of Growth
Oct. 26, 2023
We had such a complicated launch, and Luis and his team helped us by customizing the popup and market selector to match our store design ethos with custom code on short notice. I am grateful for how quickly his team completed the project for our launch. They are a great company to have on your side!
Thank you so much for this fantastic review 🥰! We are here to assist you in giving the best geolocation experience. Luis Head of Growth
Oct. 19, 2023
From the beginning, ORBE has been involved in solving the problems we had, in a multi-store scenario, they have been able to successfully solve the particular cases we had, providing a complete user experience to our customers. The best geolocation app with excellent personalized service.
Thanks a lot for this fantastic review! 💙 We are glad to see our persistence to build the best geolocation app for Shopify Markets and multiple Expansion stores has these results and satisfaction. 🥰 Luis Head of Growth
Oct. 10, 2023
Orbe app is the perfect application I've been dreaming of! Everything is very well thought out for a brand that wants to sell abroad. It's great to be able to choose the language at the same time as the country. The team is very available and has kindly configured the display of the selectors on our site. They gave me advice and suggested different solutions so that I could projetc myself. I highly recommend this app! The support is top :)
Thanks a lot for taking the time to share this fantastic review 🥰! We like to ensure our clients provide the best geolocation experience to their customers and are happy to see we got it! Luis Head of Growth
Oct. 9, 2023
Complex area of redirects and domains, but the app and the support make it a super easy and powerful tool. Went above and beyond to help us and cant recommend enough
Thank you so much for this excellent review! 💙 We built Orbe to provide the best geolocation experience working with Shopify Markets and multiple Expansion stores. We are glad to see we solved your issues with redirects and domains. Luis Head of Growth
Oct. 8, 2023
We've been using Orbe for some time now and highly rate the solution. Not only is the product very strong but their customer service is another level. We had some Google Analytics queries to understand how it will work with the product & Roberto the cofounder was back in touch within the hour - offering a huge amount of knowledge & solving our request. It's not often you get this level of service in this day and age. Thank you Roberto!
Thanks for this fantastic review! 💚 We work to provide the best geolocation experience, and during the process, we like to ensure our customers make the most out of Orbe. Roberto Senabre CEO
Oct. 6, 2023
Our experience working with Orbe team has been fantastic. Since the beginning of the project they have been very helpful and collaborative, even taking part in meetings and conversations just to give us some advice in SEO and geolocation issues. Our website is composed by five markets and we had very specific requirements however they have solved all our needs and the tool works perfect in every market.
Thanks a lot for this excellent review and for appreciating our work 💚! We developed Orbe thinking about SEO best practices to make the most out of Shopify Markets and provide the best geolocation experience. The whole team is happy to see these results. Luis Head of Growth
Oct. 5, 2023
We finally got Orbe working perfectly for us. It took a little bit longer than expected due to our somewhat unique requirements, as the app isn't fully suited to our needs. But Luis and his team helped us out very quickly and walked us through setup while helping us with some workarounds. Would definitely recommend!
Thank you so much for taking the time to share your experience with Orbe! 🥰 We're delighted to hear that our team was able to assist you in getting the app working perfectly for your unique requirements.
April 27, 2024
Great app - works very well. The customer service for this app is however outstanding. Luis went above and beyond with helpful videos on issues I had which weren't even strictly related to the app! (Markets/ Languages section). Thank you again, Luis. Edit for April 2024: I just wanted to add some additional praise for Roberto as, following an unrelated theme update, I messed up some general settings to do with Markets, and he took the time over a weekend to resolve the coding for me - despite it being unconnected to the Geolocation app. Truly outstanding customer service, yet again!
Thanks a lot for your words! I am glad to help with your Shopify Markets configuration to get the most out of our geolocation app. 💚 Luis Head of Growth