HUBBIQ review for Innonic Upsell Recommendations

Jan. 8, 2020

I lost access to my store's backend immediately after installing this app. From the frontend, the app looks great and is working fine but now, I can't even get into my dashboard to uninstall the app. I have contacted Support and I am still waiting for some assistance. I'll update this review with how that goes. UPDATE: So I contacted Shopify support and they helped me get back into my dashboard. I have not uninstalled the app but everything seems to be working fine now, thanks to Rue. I'd raise my rating to about 3 stars but I still haven't heard back from the app's own support team so imma leave it as it is. Maybe, that will encourage them to fix the bugs. UPDATE UPDATE!!! The support team responded to my previous request a few hours after I posted my original review. I'm raising my rating from one star to four stars because I do love the app and they did respond to me eventually. I corresponded back and forth by email with Kata over a number of days. Within that time, they sent me a request to access my store themselves and take a look at what may have gone wrong when I first installed the app. Of course, they could not find anything because Shopify Support had already fixed my problem but I appreciate their effort and thoroughness just to make sure that I was happy and if they could offer any extra assistance. Now I consider that great customer service because the app is free and I can just uninstall if I don't like it. I love how they went out of their way for me. They get only four stars though because I was also a little thrown off when they tried to upsell me on some other app in the process. That could have waited till the end.