Victoria Royale Boutique review for Kakaclo ‑Clothing Dropshipping
March 7, 2023
This store has a lot to offer but the products don't match the description and the customer service is decent at best. Their inventory management is terrible. I've had to cancel several orders because they don't update their inventory as their products sellout. They wait until you pay to then tell you they don't have it. It was so bad that I had to remind them of an order that was pending because they said they had inventory to replace it and did not. Will be removing from my store ASAP.
Dear Victoria Royale Boutique, Thank you for sharing your feedback. We apologize for the experience you had with our store, and we understand your frustration regarding the mismatched product descriptions, subpar customer service, and our inventory management issues. Product Quality and Description: I deeply regret that some products did not meet the expected quality and description. We are dedicated to working closely with our suppliers to enhance product quality and ensure accurate descriptions. Inventory and Shipping Delays: Waiting for several days only to find out an item is out of stock is unacceptable, and the delays you've faced, especially after opting for express shipping, are not in line with the service standards we aspire to. For a more streamlined experience in terms of shipping and inventory accuracy, we recommend choosing products labeled as "Premium" and "The USA". These product categories are designed to provide more timely delivery and maintain accurate inventory control. If there's anything we can do to make it right or assist you further, please don't hesitate to reach out to us [email protected]. We genuinely value your feedback and hope that you will give us another chance to provide you with a better experience in the future. Thank you for taking the time to bring this to our attention. Best regards, Nick
