Nick's Bay Company review for Kakaclo ‑Clothing Dropshipping
March 28, 2023
I am so surprised by the abundance of 5 star reviews. I have processed 18 orders and had issues with 9 or 10 of the orders and counting. From waiting for 5 days after placing an order only to be told the item is sold out, to paying for express shipping 6-8 business days as they say but never got any order delivered in less than 12 business days. Also I have had customers complain about product quality as well as product description. Another problem is their sizing as well. One of my customers had to wait for two weeks, got angry and cancelled their order because it was not shipped in two weeks. Another thing I do not understand is the reason why I place an order and have to wait for 4 business days for them to know if the item is in stock before they ship. Out of the 18 orders processed, I can guarantee there will not be a single repeat buyer because 90% were angry about something. The other 10% probably were angry as well but chose to stay quiet. I still use the app and will continue to do so until I find a replacement while hoping they improve so I can update my review as well. If you are downloading this app, be ready and have a lot of patience to deal with angry customers. Also, save some money for transaction fees as you are ready to do a lot of refunds.
Dear Nick's Bay Company, Firstly, I want to genuinely thank you for taking the time to provide such a detailed review of your experience with KakaClo. Inventory and Shipping Delays: Waiting for several days only to find out an item is out of stock is unacceptable, and the delays you've faced, especially after opting for express shipping, are not in line with the service standards we aspire to. For a more streamlined experience in terms of shipping and inventory accuracy, we recommend choosing products labeled as "Premium" and "The USA". These product categories are designed to provide more timely delivery and maintain accurate inventory control. Sizing Concerns: We recognize the importance of accurate sizing, especially in the fashion industry. I'm pleased to inform you that we have made significant improvements in this area. All products are now available in both CM and INCH sizes to ensure clarity and consistency for our partners and their customers. Product Quality and Description: I deeply regret that some products did not meet the expected quality and description. We are dedicated to working closely with our suppliers to enhance product quality and ensure accurate descriptions. If you're open to discussing this further, I’d appreciate the opportunity to connect with you directly. We value your partnership and are dedicated to ensuring KakaClo becomes a reliable and efficient tool for your business. Warm Regrads, Timothy
