Savagepunks review for Kakaclo ‑Clothing Dropshipping
May 10, 2023
Worst customer service ever. Kecy was telling me that there’s a reason we have measurements and my customer should have measured first before she ordered that’s why they’re there. I’m done. Soon as all my customers orders finally get delivered I’m going to delete this app. There’s other dropship companies that has amazing customer service and shipping is way better too. It’s easier to keep a customer than make a new one. I don’t need this company making me lose my customers.
Dear Savagepunks, I sincerely apologize for the experience you had with our customer service. It's crucial for us to maintain a supportive and understanding approach with our partners, and it's evident from your feedback that we missed the mark in this instance. While we do provide measurements to guide purchasing decisions, I'm pleased to inform you that we have made significant improvements regarding sizing concerns. All products are now available in both CM and INCH sizes, aiming to enhance clarity and reduce sizing issues for your customers. For a more streamlined shipping and inventory experience, we recommend that you choose products labeled as "Premium" and "The USA". These product categories typically have more timely delivery and accurate inventory control, ensuring a smoother experience for your business. Your point about customer retention is spot on. We truly value our partnership with sellers like you, and the last thing we want is to jeopardize your customer relationships. If you're open to it, I’d appreciate the opportunity to discuss this matter further with you directly. We’re committed to making things right and would like to understand more about how we can better serve you moving forward. Warm regards, Timothy
