Full-X review for Kakaclo ‑Clothing Dropshipping
July 9, 2023
Kakaclo's inventory management system is not working well. Inventory is supposed to update on my store automatically but this does not happen. Even on my listings on the kakaclo app, the inventory levels are not correct. This puts me at risk of losing customers who place orders that cannot be filled (I see that other reviewers are saying the same). I sometimes get notifications when a product I have listed sells out on kakaclo, but then I'm never notified when it is restocked. Altogether, these circumstances create many problems. The inventory needs to be tracked accurately. If they fix or improve this, I will increase my review to five stars.
Dear Full-X, We sincerely apologize for the inventory management issues you experienced. We understand the impact these problems have had on your satisfaction and We are committed to resolving them. Inventory Management: We understand that waiting for several days only to discover an item is out of stock is unacceptable. The delays you've experienced, especially after selecting express shipping, do not align with the service standards we strive for. To ensure a more efficient shipping process and improved inventory accuracy, we recommend choosing products labeled as "Premium" and "Express." Additionally, if you are not selling in the US, there are specific products available in our China warehouse that can be shipped within 24 working hours. These product categories aim to offer more timely delivery and uphold precise inventory control. KakaClo has been continuously improving based on the feedback received from our customers. If you are still in need of a reliable supplier, we encourage you to consider using our services again. We believe that your experience will be significantly enhanced compared to previous encounters. Best regards, Nick
