Cupid Beauty Supplies review for Kakaclo ‑Clothing Dropshipping
Oct. 3, 2023
I got multiple orders coming in we're in 2023 a digital Era with tons of competition and movement. With that being said when we get sales we want to move quick. Kakaclo hasn't ship any orders out and costumer service is none existence I been trying to contact them for two days straight 9am, 1pm and even 7pm all with 0 luck. Even when their system says for me to leave my email and they'll get back to me later they never do. Shipping is way too slow. From the 27 to the 3 that's already 6 days.
Dear Cupid Beauty Supplies, Thank you for sharing your feedback with us, and I genuinely apologize for the inconvenience you've faced. I understand the urgency of your situation, especially in today's digital era where swift action is paramount. Please allow me to address your concerns: Shipping Delays: The goods you've chosen are shipped directly from China. Considering international shipping times, a 6-day delivery period is within the expected timeframe. However, I understand the need for speed in your business. For faster delivery in the future, I recommend choosing the DHL logistics channel, which can expedite the process to 3 days. Or you can choose products from our "Premium" and "Express" section, where typically have more timely delivery and accurate inventory control, ensuring a smoother experience for your business. Customer Service Delays: I sincerely apologize for the lack of communication you've experienced. We are located in the GTM +8 time zone, which may lead to differences in working hours when compared to the United States. This, however, is not an excuse for the prolonged response time. It's our commitment to be there for our customers, and we've fallen short in this instance. To make amends, we'd like to offer you compensation for the inconvenience you've experienced. A member of our team will be in touch shortly to discuss the specifics. Once again, I deeply regret the frustration and inconvenience caused. We are taking your feedback to heart and will be working diligently to improve our processes and response times. Thanks! Timothy