Maroon Navy Store review for Kakaclo ‑Clothing Dropshipping

Dec. 19, 2023

There is a big problem with the shipping processes they are using. For most of us merchants, it's critical to provide our customers with a TRACKING # within no later than "2 days max". Regardless of the location of the item or what type of shipping method is being used, a tracking # should be given fast. Letting our customers wait for 5 or 7 days just to get a tracking #s is really bad business. I have sent an email requesting 2 days to get a tracking # but was not given a reply. You think this should be easy to fix since they know the weight and the dimension of the package for them to provide a tracking # fast. It should even be automatic the minute the order is paid for. 2 Complaints from our first 7 orders is really a problematic. The location of the product is not an excuse. People understand the fact that the item is coming from overseas but they expect to be updated with a tracking #s. I have dealt with many vendors from overseas for the past 15 years. Now days the USPS and UPS or DHL network is way better and I feel this is not being used properly by this company. 2nd Issue: They list an order under "InProgress" for 5 days then they change it to "Out off Stock". My customer was waiting for 5 days then they find out the item they paid for will not be shipped. Really bad service.