Aurelia Clothing review for Kakaclo ‑Clothing Dropshipping
June 24, 2024
They finally got back to me and shipped my items but it took 7 to 8 days to ship and were hard to contact so I will give them a 2 as it seems to happen more then once - I notice another customer had not ship - 12 days now and after 4 days of trying to contact they finally tell me out of stock - unacceptable I have been trying to contact these people and have had no reply - it has been over a week since i placed an order and they still have not shipped the products. Extremely poor customer service leaves you guessing if you should cancel the orders and explain to the customer that the distributor is extremely slow and doesnt reply to you. When you call you have to leave a voice mail also. It has been 7 days for one order and 8 days for the other with no clue when it will ship
Dear Aurelia Clothing, Thanks for your feedback. We received your email and we've reply you the same day, could you please double check your email inbox? We are sincerely sorry for the delay. Some factory workers resign and return to their hometowns before the Chinese New Year. After the New Year, most suppliers resume work in the first week, but there is a shortage of workers, leading to insufficient factory capacity to fulfill the ordered quantity. The factories are now fully operational and striving to increase production. The situation is expected to normalize by mid-March. Any question, you are welcome to contact us anytime. Nick [email protected]
