Night Strings review for Kakaclo ‑Clothing Dropshipping
April 15, 2024
Very disappointed with their service. Most of the time your oder been delay or missing. Very hard to get someone for help. You have to watch all the time if your oder has been shipped or fulfilled. I wouldn’t recommend to anyone. It’s a big headache experience.
Dear Night Strings, Thank you for your feedback. We understand that you have had some concerns regarding our service, and we sincerely apologize for any inconvenience caused. We have thoroughly reviewed your account and the details of your orders. Upon investigation, we found that all 4 of your orders in 2024 were shipped within the specified time frame. However, we acknowledge that one of the packages was unfortunately lost during transit. We want to assure you that we took immediate action to rectify the situation by arranging a replacement for you. Please keep in mind that when you selected standard shipping, it does entail a slightly longer transit time. We understand that tracking information not updating can be frustrating. As soon as we were made aware of the issue, we proactively contacted the shipping carrier and the United States Postal Service to expedite the retrieval of your package. We are pleased to inform you that the package has now arrived in the United States, cleared customs, and the tracking information has been updated. The USPS will commence delivery of your package this week. Regarding customer support, we want to clarify that we responded to your messages via WhatsApp, live chat, and email within 24 hours of receiving them. We strive to provide timely assistance, and we apologize if there were any delays or inconvenience during our communication. We want to assure you that we are committed to resolving any issues and providing the necessary support. We kindly request you to reconsider your negative feedback based on the measures we have taken to address your concerns. If you have any further questions or require further assistance, please do not hesitate to contact us promptly at [email protected]. We truly value your satisfaction and are here to help. Thank you for your understanding. KakaClo support team
