Lady Ros review for Kakaclo ‑Clothing Dropshipping

Jan. 25, 2025

We’ve been using the Kakaclo app for about two years now, and while they initially did an excellent job with product images and descriptions, things have significantly declined in the last six months. What Went Wrong? Inaccurate or Missing Product Descriptions: Recently, product descriptions often have errors or are incomplete. While this is inconvenient, it’s not the biggest issue. Unresponsive Customer Support: Over the past six months, getting support has become nearly impossible. Emails go unanswered, and live chat messages often remain ignored. On average, I have to send the same email at least three times and contact live chat before I receive any response—if I’m lucky. Some emails remain unanswered, leaving us unable to address customer inquiries, which causes major disruptions. Severe Shipping Delays: The biggest issue is the delays. Orders are delayed by up to 4 weeks before they are even handed over to the shipping company. Once shipped, delivery takes another week. As a result, customers cancel their orders or, worse, leave negative reviews and never shop with us again. Our Experience: In the last six months, nearly every order has been delayed, customer complaints have increased, and we’ve received no support from Kakaclo. These issues are not just bad for business—they’re damaging our reputation. Our Recommendation: At this point, we cannot recommend Kakaclo. If you want to avoid these or similar issues, it’s better to look elsewhere for a reliable supplier. Final Note: We hope Kakaclo takes these issues seriously and makes the necessary improvements to fix their service. Until then, we’ll be searching for a new supplier.