Madsbay review for Kakaclo ‑Clothing Dropshipping
Oct. 4, 2022
I will not recommend using this company for dropshipping. 3 out of 3 orders were cancelled because, even though the system showed the items were in stock, they were out of stock. And they took approx. a week everytime to communicate that the items are out of stock, should they cancel the order for you. It seems they DO not have a system in place to synchronize the inventory. 2 out of 3 refunds were provided swiftly, which is fine. Customer support is good I would say, but all comes down to the service they offer - which I did not have a positive experience so far. It's me who lost 3 customers because of kakaclo, the customers which will not come back. And I ended up loosing money on advertisements to acquire these customers in first place. I had added 1600 + products which now are in the process of being removed. Many were already ranking in google, and now I have to add 301 to each of them to avoid 404 errors. There are many professional players in the market and I was already quite happy and satisfied with one another (a young, 2 years old dropshipping company) dropshipper - 50+ orders, ZERO problems. The only reason why I chose kakaclo is because they offer international shipping, while the other company did not - they are focused on USA market only. But what's the use of utilizing the so called "benefits" of kakaclo if they can't even provide the service they say they are good at?
Dear Madsbay, Thank you for sharing your concerns. We apologize for the inconvenience caused by the out-of-stock items and the delayed order processing. We are actively working to improve our inventory management to ensure accurate stock information and expedite order fulfillment. Inventory and Shipping Delays: Waiting for several days only to find out an item is out of stock is unacceptable, and the delays you've faced, especially after opting for express shipping, are not in line with the service standards we aspire to. For a more streamlined experience in terms of shipping and inventory accuracy, we recommend choosing products labeled as "Premium" and "Express". There're some products in USA warehouse in Express category. These product categories are designed to provide more timely delivery and maintain accurate inventory control. Your feedback is valuable to us, and we appreciate your understanding. Please reach out to our customer support team for any further assistance. Best regards, Nick