Used by God review for Plex: Delivery Estimation Date

March 8, 2021

I've reached out to their development team numerous times about the order delivery date not being displayed on the order confirmation page. I have customers constantly reaching out requesting this information. At first I was told that the information was there, then I ran a test and saw that it wasn't. I reached out to them numerous times over a month-long period. They finally contacted me and told me that it wasn't there after saying that it was and offering to make the changes. They said that they would send a collaborator request to make the changes. No request ever came. Then I reached out to them again. This time they told me that the change would be available in a future release and that they didn't have a release date. I asked them if they could make the change since they already told me that they would. Still haven't heard anything back. Their customer service isn't great and you shouldn't have to constantly follow up with them. Especially after they told me that the delivery date was on the confirmation page, then told me they would make the change, and now waiting on a release date....