DryDogs.co.uk review for Order Picklist
Sept. 11, 2024
I am having the same experience as many others. When it works, this is just what we need. However, quite often the app just hangs when generating a list. As it has been happening more and more often I contacted support. I am still waiting for a response after 3 days! This is why I have giving the app 1-star and will now be deleting it and moving elsewhere. Any app can have issues, but shocking customer service has no excuse for paying customers. My honest advice would be not to waste your time, look elsewhere to save problems in the future and be left with no support.
Thank you for reaching out, and I sincerely apologize for any issues you’ve encountered with the app. Please note that this is a solo operation, and there isn't a team managing the app. Upon reviewing my records, I did not find any recent emails from you, apart from the one sent on Sunday regarding the server issue. I responded on Sunday at 12:00 PM (PST), explaining the situation and confirming that the app was back online. If there is a separate issue you’re experiencing, I haven’t received any communication regarding it. Please feel free to email me directly at [email protected], and I’ll prioritize addressing it promptly. Thank you for your understanding.
