AgAg review for Order Printer

June 19, 2023

We have been using this app since we started on shopify 7+ Years ago. It has been overall really great. Recently (as others have described in reviews) it started being a coin flip of if it would completely crash every time we tried to print multiple orders (literally all its for...) We spoke to support and they claimed "oh its just you" (reviews seem to show otherwise). At their insistence we reinstalled the app. Which immediately deleted and lost all of our templates. Every other 3rd party app we have ever used, in the case of reinstall, restoring old templates/settings from app backups was a quick easy request. I have now been chatting with shopify support for the 3rd time about this issue. This session over an hour. They switch back and forth between insisting that the code is hosted locally within our own shopify code, and that it is somehow magically "only within the app." Refusing to acknowledge that it is possible they have backups to restore from anywhere. When pressed to show us where the code was within oure store code, they finally admitted it Wasn't there. But then doubled down on it also not being hosted by shopify. If shopify is running its apps with literally no customer backups that is...unbelievably negligent. ------------------- UPDATE: As the reply says, yes I talked to shopify support. They were more than useless. I had to rebuild my templates from scratch. They told me they would follow up via email to assist me with rebuilding the templates for me. Tried to say they would charge me dev time for it. Then escalated the case... That was a full week ago. No reply at all. Clearly we just rebuilt them entirely on our own cause we need to print orders. Oh, and the issue is still present in chrome. I see other reviewers are having similar issues. So it seems to be a thing they dont care to fix. App is not fully functional in firefox as you have to click single orders at a time. The "current" shopify support that kimi mentions has not responded to me at all in a week.