ShopNZ review for Order Printer
June 13, 2023
It worked well for 2 years but now will not print multiple orders on some printers. Shopify Support variously blamed our computers, our network, Google Chrome, our template, and finally blamed the printer manufacturer. They suggested I employ a Shopify Expert to remake our Order Printer Template. When I said it would be cheaper to buy new printers, but it was on them if that didn't work out, they said I shouldn't do that. So Im stuck, and annoyed. Please don't suggest I contact Support again, since that was ultimately a waste of time the first time around, and I do not expect any improvement. Just let me know when this is fixed.
I'm sorry to hear that the app hasn't been working as well for you as it used to. It's important for our team to consider all troubleshooting possibilities to get to the bottom of the issue, which is why we may ask about browsers, devices, networks, and anything else that may be interfering. The team handling your ticket will be able to share your concerns with our developers. Thank you for taking the time to share your experience. -Sophia, Shopify Support
