Modern Rascals review for Order Printer
June 27, 2023
Similar to other recent reviews, we've been both a long-time Shopify merchant and Order Printer app user. When Shopify took over this app, we also have begun to experience intermittent and ongoing issues with this app not generating our packing list pdfs. Today while attempting to get support on this issue, I was asked by a representative if we are having an issue with printers when there is clearly evidence of many other stores experiencing similar issues at the same point in time. Thanks for assuming that I'm too unintelligent to know if I'm having printer issues or not, instead of admitting that Shopify has clearly had issues with this app migration. My expectation is that Shopify is a large enough company that they can handle migrating an app they've purchased onto their own platform. The migration/product team should be monitoring logs for issues and proactively resolving them, instead of treating merchants like they are crazy / asking them if they are having general printer issues when there is clearly enough merchant feedback that this is a known issue.
Hello, there. Thanks for reaching out and sharing your feedback with us. I'm sorry to hear you haven't had a pleasant experience navigating the app and receiving support. We do our best to support merchants and ensure we've addressed your concerns. To help rule out any browser issues, could you try clearing your cache and cookies, using an incognito browser or trying a different browser? If the above suggestions do not help resolve the issue, I recommend reconnecting with our team via the Help Center (https://bit.ly/2AWw5VA) so we can effectively troubleshoot together. - Victoria, Shopify Support.
