Great White North Pottery Supplies review for Order Printer
Feb. 13, 2024
Very poor level of support for this app. The body of the packing slip template that comes with it just disappeared and I am told that I have to hire an expert to fix this. Why do I need to pay to fix this? you clearly have an issue with your coding - something has changed since this weekend. I had a friend with a shopify website download this app and the template that came with it is the exact same as mine. Now that shopify has GUTTED its support this is the type of thin that we have to deal with on the daily. The chat people only send link and apologize for not fixing your issues, but always offer the option to hire an expert. I am old enough to recall when shopify support people were experts who would walk you through fixing issues until they were actually resolved. Not just send you link that you can get yourself in 2 minutes. THANKS SHOPIFY! :(
Hi there, Great White North Pottery Supplies! Thanks for getting in touch and sharing your feedback. I'm sorry to hear you did not have an ideal support experience and faced difficulties with the Order Printer app. To confirm, have you tried uninstalling and reinstalling the app? You can follow the steps in our Help Center resource (https://shopify.link/GdrK) to uninstall and reinstall the app. If this doesn't help resolve the issue, you could try reverting to default for your packing slips. Head to your Settings > Shipping and Delivery section. Then, scroll down to Packing slips and click 'Edit template.' Scroll down to 'Revert to default' to set the code back to its original template. You can then try adding that template to the Order Printer app. You can also refer to the instructions in this Help Center resource (https://shopify.link/Pm7b) for editing packing slips. If you still continue to experience issues, please reach out to our Support team through the Shopify Help Center: https://shopify.link/vRnL. -Victoria, Shopify Support.
