Hulk Order Tracking & Upsell
The reviews for this Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include excellent and quick customer support, with specific mentions of helpful team members like Danna, Belma, and Nitesh. Users appreciate the responsiveness and professionalism of the support team in resolving issues promptly. Additionally, the app is praised for being easy to use, cutting down on customer service emails, and providing a modern tracking page that integrates well with websites. However, negative reviews highlight issues such as high pricing, continuous technical problems, lack of functionality, and poor transition processes when the app was acquired by another company. Some users experienced difficulties with the app not working as expected, leading to frustration and dissatisfaction with the lack of support and unresolved issues.
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Excellent service...problem solved in under....3 minutes. Danna was awesome....thank you , appreciated.
Thank you for your wonderful review! We're thrilled to hear that our service was able to solve your problem so quickly and that Danna provided you with awesome support. Your appreciation means a lot to us. If you have any more questions or need assistance in the future, please don't hesitate to reach out. Best, The HulkApps Team
Honestly for the price i would stay away. So many apps that are better than this. It works but as soon as you start doing volume you will run into continuous issues and support will fix it momentarily and it will become a habit where every week you have to contact them to just fix it again with no explanation on why its breaking. I used this app for 6 months. Don't bother....
We had some issues but support from Belma was amazing and the dev team who fixed everything pretty quickly, was super responsive and professional, highly recommended!
Thank you so much for your kind words! If you need anything else, we're here to support you any time. Have a great week! The HulkApps Team
This app was not working, and support is catastrophic. We used the Rush app before, which was working reliable. Now Hulk aquired the app as they wrote, and from there on the problems just started. They promised to make a smoth tranisition to their app, and after an onboarding call simply nothing happened fro almost a wekk despite they having an activated collaborator account, which they asked for. Now we emailed them to give instructions on how to remove the code leftovers. And after another week still no response. We now switched to another app which, again is working very well. But we still have the code from both the Rush app and the Hulk order status app in our theme code. If someone from Hulk apps should be reading this, please reply (to our email).
Dear client, We’re truly sorry for the inconvenience you’ve experienced, and we completely understand how frustrating this must have been. After reviewing your case, I discovered that our team wasn’t notified once the collaboration request was approved, which led to the app not being properly set up. I sincerely apologize for this oversight and the impact it has had on your experience. We want to make things right, and I’ve sent the instructions for removing the leftover code to your inbox. If there’s anything else we can assist with, please don’t hesitate to let us know. Again, we deeply regret the trouble this has caused and never intended to make things difficult for you. Thank you for your understanding, The HulkApps Team
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