Rating

4.8

feedback

283

Reviews

chart

#2,317

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    2%
  • Less than a year
    12%
  • More than a year
    36%

Reviews Summary

The OrderCup app has received overwhelmingly positive reviews from ecommerce merchants who have installed it on their online stores. Users praise the app for its ease of use, user-friendly layout, and comprehensive shipping features. The support team, particularly Ed, is highlighted for their exceptional customer service, quick response times, and willingness to go above and beyond to assist users. Many reviewers appreciate the app's ability to integrate with various carriers, track shipments, and provide cost-effective shipping solutions. Additionally, the app's support for custom declarations and pre-filled customs documents for international shipping is highly valued by users. However, there is one negative review that mentions issues with customer service being complicated and unresponsive.

Highlights

Ease of use and user-friendly layout
Exceptional customer service and quick response times
Comprehensive shipping features and integration with carriers
Support for custom declarations and pre-filled customs documents
Negative review mentioning issues with customer service

Rating Breakdown

  • 5
    93% (263 ratings)
  • 4
    2% (7 ratings)
  • 3
    1% (3 ratings)
  • 2
    1% (3 ratings)
  • 1
    2% (7 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Dec. 12, 2024

Awesome app for a small type business, helps greatly with fulfillment and most important, amazing support team!

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 16, 2024

OrderCup, is an amazing platform,easy to navigate, fast response from the IT team. They always there to support you! The team, fast response gives you the reassurance you won't be waiting for days to resolve an issue. For the las 3 years I have the pleasure to have Ed helping us. Ed, is very knowledgeable, hard working, well respected. Ed, thank you so much for making my life easier running my company. Once again today you made our day. Big thanks again! from the Camel Glow Team

Using app

Over 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

April 3, 2024

We have been using Order Cup for over five years now and are very happy with the service. We use Order Cup for shipping across North America, the layout is user friendly, easy to navigate, and has a nice clean look. The representatives at Order Cup are quick to resolve any issues, very friendly, and all have wonderful customer service. Thank you Order Cup and a special thank you to Ed!

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for your review. We appreaciate yourt feedback and are constantly looking for ways to improve our application and customer service.

5 / 5 Share

March 22, 2023

Best shipping service out there. Ed and his team have been great to deal with. Always very quick to respond if we have an issue and get it resolved quickly.

Using app

About 4 years

Total reviews

4

Average rating

4.8

5 / 5 Share

March 27, 2022

We just recently got a contract account with Canada Post and were given a few recommendations to try for third party shipment software. OrderCup was by far the best, easiest and most comprehensive of them all. Any issues/questions I had the staff was quick to respond and were very helpful. I couldn't say enough good things about this app. Highly recommended!!

Using app

About 1 month

Total reviews

11

Average rating

5.0

Developer Reply

Thank you for your review! We strive to ensure our customers are successful and appreciate you took the time to acknowledge our team and service.

All reviews

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