Ordergroove Subscriptions  for Shopify

Ordergroove Subscriptions

Offer subscriptions, subscribe and save, monthly boxes, etc.

Developer
View on App Store

Rating

4.6

feedback

24

Reviews

chart

#4,834

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    0%
  • Less than a year
    42%
  • More than a year
    50%

Reviews Summary

Ordergroove has received mixed reviews from users. While some customers have praised the platform for helping them grow customer LTV, improve retention, and provide excellent support, others have expressed frustration with the lack of engagement and support from the team. Positive themes include the platform's ability to handle different pricing offers, personalized subscription experiences, and seamless integration with Shopify. On the other hand, negative themes revolve around long launch processes, false promises, and system breakdowns. Overall, Ordergroove seems to be a valuable tool for businesses looking to enhance their subscription programs, but improvements in customer support and communication are needed to address user concerns.

Highlights

Mixed reviews highlighting the platform's impact on customer LTV and retention, as well as issues with support and engagement
Positive feedback on the platform's ability to handle pricing offers and provide personalized subscription experiences
Negative experiences related to long launch processes, false promises, and system breakdowns
Suggestions for improvements in customer support and communication
Seamless integration with Shopify and overall positive impact on subscription programs

Rating Breakdown

  • 5
    92% (22 ratings)
  • 4
    4% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    4% (1 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

March 15, 2024

Do not switch to Ordergroove. They do not engage or teach you how their system works. This is by far the worst 3rd party app I have ever worked with. Support does nothing but send you articles. Recharge or basically building your own is so much better. The launch process took almost 4X as long as they stated. They made false promises to make us switch over. Their system breaks and they consistently ignore the gaps in their system. We are now stuck with them for a little bit and it is a nightmare. We will be leaving them as soon as possible.

Using app

--

Total reviews

4

Average rating

4.0

5 / 5 Share

Feb. 28, 2024

Ordergroove has helped us grow our customer LTV and improve retention. We've appreciated their ready support and innovation within the space. Their team partners with us on our needs and always thinks of us for new programs that might be a fit.

Store

Hero

Using app

--

Total reviews

7

Average rating

5.0

5 / 5 Share

Nov. 17, 2023

We migrated to Ordergroove 2 years ago. As our business grew, the demand for robust and scalable subscription management platform increased, and Ordergroove platform allowed us to resolve our technology challenges of that time, create personalized subscription experiences along with ensuring that their robust platform can handle different pricing offers and product plans, higher levels of traffic, transactions, and data. With Ordergroove’s open API we were able to create tailored customer experiences for new vs active subscribers with enhanced upsell strategies. Ordergroove has been a great partner that offers a great CSM support, advanced reporting, open APIs, integration with our Loyalty program, and a high level of flexibility and customization.

Using app

About 2 years

Total reviews

6

Average rating

4.8

5 / 5 Share

Nov. 14, 2023

We have been with Ordergroove since 2018, and recently migrated to Shopify mid-2023. They made the transition not only seamless, but also fully supported us throughout the change and was always readily available if needed. Ordergroove not only has the best analytics, but continues to have innovative ideas and tech to minimize cancellations while helping grow LTV.

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 17, 2023

Subscriptions have been a game-changer for us in bringing in repeat customer revenue. Everyone on the Ordergroove team has been so helpful and knowledgeable. We're really happy with Ordergroove and we're excited for our subscription program to keep growing.

Using app

Over 1 year

Total reviews

3

Average rating

5.0

All reviews

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