Monza Bicycle Club Inc (US) review for Orderhive Inventory Management
Sept. 4, 2020
The online support staff for Orderhive is responsive. Naresh Sambhawani does an excellent job and deserves 5 stars!!! He is very knowledgeable and always follows up. This software is not very intuitive, however, so support is more necessary than with some other software programs. There are occasionally "glitches" where orders are not synced properly and the software doesn't always notify you as it is supposed to do. When glitches do occur, the situation is escalated to tech support, and the answer is more often than not that it was a one-off type of situation and "won't happen again". Sometimes that is the case. Functionality is good and they are continually adding new features. It's a solid order management system.
Thank you for your honest feedback. I am sorry to hear that you faced an error using the software but we were able to address the situation promptly. As you said, we are adding many new features rapidly ( as per customer request ), sometimes it happens that we miss out dependencies. We are working on improving our process so that we can manage rapid feature development. Thank you for being Orderhive customer.
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