OrderLogic ‑ Min & Max Limits for Shopify

OrderLogic ‑ Min & Max Limits

Simple min and max product and order limits plus much...

Rating

4.1

feedback

111

Reviews

chart

#728

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    5%
  • Less than a day
    1%
  • Less than a month
    28%
  • Less than a year
    38%
  • More than a year
    27%

Reviews Summary

The reviews for this Shopify App are quite mixed. Some users have praised the app for its user-friendly interface, quick support, and efficient resolution of issues. They appreciated the ease of installation and setup, as well as the app's ability to enforce minimum and maximum order quantities effectively. However, there were also several negative reviews highlighting issues such as the app not working as expected, customers being able to bypass limits, slow customer support response times, and compatibility issues with mobile devices. Some users mentioned that the app worked well initially but later encountered problems, leading to frustration and the need to switch to alternative apps.

Highlights

Mixed reviews with praise for user-friendly interface and quick support
Issues with app functionality and customer support
Compatibility issues with mobile devices
Enforcement of minimum and maximum order quantities
Frustration and need to switch to alternative apps

Rating Breakdown

  • 5
    76% (84 ratings)
  • 4
    8% (9 ratings)
  • 3
    1% (1 ratings)
  • 2
    5% (5 ratings)
  • 1
    11% (12 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

May 14, 2024

OMG, installed, didn't work. It lets you checkout over the max despite the cart adjustment. And now, after uninstall, it has completely destroyed the cart flow. Update May 15th: the fact it took you almost a week to see this says it all. Yes obviously your uninstall takes other code. Taught me a very important lesson I needed again - to not play around on production.

Using app

8 minutes

Total reviews

7

Average rating

2.9

Developer Reply

Hi, I am sorry to hear you are running into issues. If you would like us to take a look to see if we can fix the issue with your cart that you are experiencing please reach out and let us know. I believe that OrderLogic currently removes all updates or artifacts that it creates when a merchant uninstalls but we are happy to take a look for you regardless. Update May 15th: Your review came in on a Friday afternoon after our work week was finished, our apologies for the delay. We are still happy to have a look to try to help you resolve your cart issue if you would like.

5 / 5 Share

March 30, 2024

I encountered an issue with the prompt and promptly reached out to the support team for assistance. Shane quickly came to my aid and resolved my problem efficiently, for which I am deeply grateful. The swift and effective support provided was truly remarkable. Additionally, I was impressed by the application's user-friendly interface and thoughtful design.

Using app

29 days

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much for the positive feedback! I'm always eager to help a merchant achieve success to the best of my ability. - Shane

3 / 5 Share

Oct. 18, 2023

We experienced something similar to another merchant where OrderLogic wasn't working for us. We contacted support who was very nice, however they were only able to blame the app not working for us on another app. This app is good when working properly, however it's not working for us anymore

Using app

About 6 years

Total reviews

7

Average rating

4.7

Developer Reply

Sorry to hear that you ran into issues after many years with OrderLogic. It's true that other 3rd party apps can conflict with OrderLogic from time to time by sending the customer directly to checkout despite the efforts of OrderLogic or other apps to create restrictions. The best we can do in that case is determine the conflict and try to work with the other app vendors, but that is often a very slow and ineffective process. We're currently investigating a new approach that would be more resilient with regards to 3rd party applications that we hope to roll out in the near future.

2 / 5 Share

March 7, 2023

The OrderLogic team was really nice, but ultimately, this app didn't really work. Customers would get a pop-up sort-of stopping them in their carts, but would proceed to checkout pas OrderLogic's limits. When OrderLogic escalated it to their engineering team, they basically said "it's probably interacting with one of your other apps and not working, but we can't see what the issue is". Ultimately, a very kind shrug emoji. It may work for most, but it didn't work for our store.

Using app

About 2 months

Total reviews

6

Average rating

4.5

Developer Reply

Hi, I am sorry to see that your issue was not more resolutely solved. If you wish to give us another try, I will handle your case personally and do my best to determine which app is causing the problem. Sometimes, it can be leftover code from uninstalled apps, and at other times, it can be difficult to determine the root cause. Nevertheless, I typically have success in figuring it out. If you are willing to give us another try, I will credit back your charges for the next three months and try my best to solve this issue. Please open a new ticket and ask for me by name. - Shane

1 / 5 Share

May 23, 2022

App not working for a long time, contacted support nearly a month ago.. still waiting on a reply. Hopefully someone will get back to us soon.

Using app

Over 3 years

Total reviews

4

Average rating

4.0

Developer Reply

Hi. So sorry to see this. The system by which our support agents notify engineering of issues dropped your support ticket somehow. I found that OrderLogic theme changes were missing from your theme and reinstalled them which should make a dramatic improvement in your results. I'll reflect with our team on how we can prevent this kind of drop from happening again. My deepest apologies. - Shane

All reviews

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