Ordersify: Automation Tags for Shopify

Ordersify: Automation Tags

A smart way to tag orders, customers & products automatically

Developer

Rating

3.8

feedback

17

Reviews

chart

#3,285

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    12%
  • Less than a month
    41%
  • Less than a year
    35%
  • More than a year
    12%

Reviews Summary

The reviews for this Shopify App are mixed, with both positive and negative feedback. On the positive side, users appreciate the app's functionality in automating tagging processes and saving time on manual tasks. The customer service is highly praised for being prompt and helpful, with quick responses to queries and assistance in setting up rules. Users also find the app useful for managing orders and automating workflows. However, on the negative side, there are complaints about the app's reliability, with instances where it doesn't work as expected and lacks certain features. Some users have expressed frustration with the support team's response time and effectiveness in resolving issues.

Highlights

Positive feedback on app's automation and time-saving features
Praise for prompt and helpful customer service
Complaints about app's reliability and missing features
Frustration with support team's response time and issue resolution

Rating Breakdown

  • 5
    76% (13 ratings)
  • 4
    0% (0 ratings)
  • 3
    12% (2 ratings)
  • 2
    6% (1 ratings)
  • 1
    6% (1 ratings)
Review RSS Feed Review RSS Feed

All reviews

2 / 5 Share

March 30, 2023

Sometimes runs sometimes doesn't. I know apps sometimes glitch but it would help if the developers actually responded when it doesn't work. Deleted the app and went elsewhere.

Using app

About 2 years

Total reviews

2

Average rating

3.5

1 / 5 Share

Oct. 30, 2021

This app used to be good but their support has gone down the drain. I raised an urgent issue 4 days ago as their automation stopped working. Not only it takes them ages to do anything but they even send emails saying "your issue got resolved, we are closing the ticket" without fixing anything. Very irritating. Happened already twice. I reached out 6 times meanwhile to escalate the issue, but no reaction whatsoever. Don't rely on this working for your processes and look for something else.

Using app

10 months

Total reviews

4

Average rating

3.0

3 / 5 Share

April 19, 2021

Writing 3-stars because the app itself is fantastic. Where I am disappointed is the support. I have reached out with two different questions and after almost 2 weeks, still have not gotten a response.

Using app

About 2 years

Total reviews

11

Average rating

4.7

3 / 5 Share

Feb. 28, 2021

It's a simple app that lacks some useful and basic features that could make life easier: - when you add multiple conditions/criteria for the same tag, the "next" criteria in line does not start with pre-selected info as the previous used one. You have to click on everything set everything every time. Most situations, when you add more than one criteria, the next criteria in line is the same time as the previous one with a different "value". - the app is ok if you only use 2 criterias/conditions (Tag = X and/or Title=Y). If you use more than 2 logical constructions, it's very unclear if you can combine and's with or's in different logical constructions or not. I've also encounter errors when setting up more than 2 criterias. For example: if you try to add a set tag (for example "144 Hz") to products with Type = x AND description = 144 Hz OR description = 144Hz, it's not very clear if you can do this with just one tag. I mean, you can set "type X" AND "144 Hz" OR "144Hz" but I don't know if it works as intented. There should be a logical "tree". For example: Add tag 144 Hz to prodcuts "Type X AND (desc=144 Hz OR desc=144Hz)". Promising but a lot more optimizations are needed.

Store

512.ro

Using app

About 3 hours

Total reviews

1

Average rating

3.0

Developer Reply

Hi Thank you so much for your sincere review! I know our app has some issues and I think all apps have weaknesses, we're willing to hear and improve our app to more flexible for more shops. If you want to add logic, please contact us and we will add it for you. we're so happy when you contact and want to add more conditions. Instead of using OR in 144Hz, you can use Regex to find your description. It looks like that. https://i.imgur.com/naV1LRp.png Our app also allow you to customize your logic that is supported by Liquid, you can see it here: https://i.imgur.com/lYS1cnE.png I contacted and created a ticket for you, please reply to it and we will help you to set up all rules that you need, or please contact us via [email protected] Best regards, Andy

5 / 5 Share

Feb. 21, 2021

This app is excellent and saves you a lot of time on the tasks that we did manually in the past. With this app, you can create as many tagging rules as you want only once, and from then on, don't ever worry about the tags at all. It does everything automatically for you. And the customer service is at its best, they respond in less than an hour or two, and they even enhanced their app with some new rule conditions that I needed precisely for my products. Highly recommend!

Using app

2 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your review! If you want to add more conditions, we're so glad to add them. If you have any other questions, don't hesitate to email us via [email protected] Best regards, Andy

All reviews

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