Ordersify: Automation Tags
The reviews for this Shopify app are mixed, with both positive and negative feedback. On the positive side, users appreciate the app's functionality, such as the manual tagging feature and the ability to automate tagging for products. The app has been described as useful, straightforward, and a time-saver for managing orders and tagging products. Users also praise the quick and helpful support they received from the team, with some mentioning specific instances of excellent customer service. On the negative side, several users have expressed frustration with the app's reliability and the lack of responsiveness from the developers. Issues with the app not working consistently, delays in resolving problems, and unhelpful generic responses have led some users to seek alternative solutions. Overall, while the app itself is praised for its features, the quality of support and responsiveness from the developers seem to be areas of improvement.
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I downloaded the free trial, it looked like it had what I needed. I asked a rep if I could use this app to tag all of my products using the body HTML, they said yep and I purchased the subscription. Now I've put all of the tags in place on the app but it is not working in Shopify. I have reached out for help, not once, not twice but thrice. White noise. Finally got a generic message back telling me to do the same thing again. I am getting rid of it. Don't bother with it. Shopify flow which is for free looks like it can do the same stuff
Sometimes runs sometimes doesn't. I know apps sometimes glitch but it would help if the developers actually responded when it doesn't work. Deleted the app and went elsewhere.
This app used to be good but their support has gone down the drain. I raised an urgent issue 4 days ago as their automation stopped working. Not only it takes them ages to do anything but they even send emails saying "your issue got resolved, we are closing the ticket" without fixing anything. Very irritating. Happened already twice. I reached out 6 times meanwhile to escalate the issue, but no reaction whatsoever. Don't rely on this working for your processes and look for something else.
Writing 3-stars because the app itself is fantastic. Where I am disappointed is the support. I have reached out with two different questions and after almost 2 weeks, still have not gotten a response.
This app absolutely saved me so much time. The manual Tagging feature is a godsend. Thank you so much!!
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