SC Order Tags & Flows
Automate e-commerce order management.
Rating
4.9
feedback
262
chart
#159
All reviews
Rating Breakdown
Review RSS Feed
May 25, 2020
Really love using this app to better organize our tags for various things. You can create any rule you want. And at one point when I couldn't, the developer created it for me! And to top it all off, amazing customer service!
Thanks for a great review! Glad we could help to automate your fulfilment processes!
May 14, 2020
Just wow. You can now create rules when an order is canceled... you know why? Because I asked it to the team. They did. SUPER SERVICE! Thank you very much
Thanks for the great review! We're delighted we could help you build a new workflow by tracking and managing cancelled orders :)
May 11, 2020
Works exactly as it's supposed to- installed it to identify a big handful of problem orders from the entire population of orders over 2 months... saved a TON of time, effort, and potential misses. Order Tagger also affords the opportunity to really drill down to enable some really focused marketing we wouldn't be able to accomplish with the limited Shopify filters available; we intend on using for this purpose going forward. Sam was extremely helpful, patient, and knowledgable; he not only immediately identified how to uncover our mystery problem, he took the time to go back and take me through how he did it... and subsequently alerted me to what caused the problem in the first place (another app), which was invaluable. Highly recommend!
Thanks for your great review! It's great to hear the app is saving you lots of time :)
May 9, 2020
Terrific app and Sam and the tech team are very responsive and helpful. It is great value for money.
Thanks for the great review! It's great to see the way you use the multi-condition rules to tag any orders placed by specific customers.
May 7, 2020
We have just started using this app, but looks like it works well, and I like how fine-tuned the rules can be. The team was responsive. I recommend this app!
Thanks for your review Ninel and good luck with your new site launch!
May 6, 2020
Order Tagger is an extremely powerful app. Everytime I have a scenario to solve for and you think "surely Order Tagger can't solve this too?" it does! The recent update is also a big improvement of the UI - even though you can create many complex rules the app makes this as easy as possible. We have found Order Tagger to be extremely useful in the scenario where we have integrated with our CRM (Salesforce). Rather than requiring assistance from our web development agency we are able to record extra data against Orders that then syncs to Salesforce to trigger further automation in that system. Highly recommended!
Thank you for your detailed review Ross, that's great! Really glad to hear that you're able to utilise Order Tagger across your stores to save time and trigger your CRM automations. Thanks again!
May 6, 2020
The app is great and the customer support is awesome. They helped us fix a problem that has been troubling us for almost a year. Now... with Order Tagger our exports have exactly what we need.
Thanks for the great review Brooks! We were very pleased to have been able to help.
May 4, 2020
Have used this app for a year and it's been smooth sailing. There was only one bug that popped up, and their team fixed it very quickly after I contacted support.
Thanks for the great review! Glad we were able to get that fixed!
April 24, 2020
I would guess that anyone reading this review is looking for an automated way to tag orders to streamline some type of back-end logistics. This app is amazing - it does everything it says it will and the support team has been fantastic. The whole interface, ui & process is extremely easy and intuitive to work with. 5-stars no question. Thank you!
Thanks for taking the time to write this great review! We're really pleased to hear how much time this is saving your support team!
April 23, 2020
Life saver! Saves me time for tagging orders with a 3rd party delivery date picker app. Thanks guys!
Thanks for such a great review! We're pleased to hear the app is helping to tag orders based on the delivery date the customer selects!
April 22, 2020
Guys were great fixing my problem, and developing a specific rule in a very short time. Useful app and great customer service
Thank you for the great review Matteo! We're glad to have been able to help, hopefully the Tag by Day of the Week rule will help others to manage their delivery slots too!
April 18, 2020
I've been using this app for quite a while, and the app has always been sufficient for my business's needs, but what really impresses me is that despite having an app that does what it says it can do, they've still put in the effort to improve on their product. I haven't tried their new features, but it looks like they've added some very useful features to the app. The support team's very helpful as well, and has made the app experience even better.
Thanks for your great review! We are always looking to improve the app and help as much as we can. We're pleased to hear you like all the new features too!
April 17, 2020
Great service and easily integrated, support is quick to respond to queries. We use it mainly to tag delivery dates from our picker and it's made life a lot easier.
April 16, 2020
Amazing support for adding a feature I couldn't do myself. Timely, polite and effective. Added a feature to tag the date and time based on an action in another app. Great
April 16, 2020
While I was paying for this app, they shut off access to the dashboard for an upgrade. My business relies on this app and I wasn't able to manage orders because of their actions.
Thanks for your review Jared. As you mention, we are in the process of switching over to a brand new version of our app, however, your existing orders were still being tagged as per the rules that you had set-up. We emailed all Merchants about a week ago regarding the change. We also emailed again yesterday highlighting that the upgrade was about to begin. We also placed a very visible notice on the app which you will have seen when you tried to login to the app. It would have informed you that your app was running normally, but to get in touch with us if you needed any new rules to be created or existing rules edited during the migration process. We responded 3 times to your emails and also prioritised your migration, which we completed about an hour ago. We’re sorry that you are unhappy, but I’m really not sure how much more we could have done to inform you that everything was ok and that we were here and available to help. We are still here and available to help.
April 14, 2020
As a small business with high order volumes and low staffing, this app is essential! We have a very complicated inventory with some items pre made items and some made to order. Order Tagger allows us to sort and search easily, cutting man hours significantly. I've contacted customer services twice to back date my tags. Both times i have received both a prompt reply and service. They obviously really care about there customers and i would highly recommend. Thanks again!
April 13, 2020
We use this app to automate our tags on orders for customers who pay on terms. It has been awesome! Easy to set up and get going. Also - support team was awesome, I worked with someone named Sam and they were very responsive, quick to help and happy to do it. I can't wait to put this app to more use!
Thanks for your great review! Great to hear you're using Order Tagger to flag orders from customers who pay on terms!
April 9, 2020
Easy to understand app that does what it advertises. It was lacking a functionality I needed, so I contacted their support. The same day I received an answer and by the next week, they had built the functionality I needed. Truly great experience!
Thanks for a great review, we're so pleased we were able to help :) Hopefully, the new inventory locations rule will also help other merchants to tag orders based on which location needs to fulfil the order!
March 31, 2020
Tagging so easy and SO fast. Actually tried a cheaper alternative at first but it was slower than a sloth after a deep slumber. Worth every cent. It will help our team a lot! Also amazing customer service! Responded very quickly :)
Thanks for your review! We're delighted to know Order Tagger is helping you quickly and efficiently organise orders using Order Tags :)
March 26, 2020
Great app and great customer service. With this app, we saved a few hours a week finding specific orders and tagging them appropriately. We use this hand-to-hand with customer tagger as well. Sam did a great job answering all my questions and responding to them pretty quickly!
Thanks for such a great review! It's great to see you using Customer Tagger and Order Tagger together. We're delighted to see the apps helping to streamline your order process by tagging the order that has come from your influencer network :)