The Mala Market review for SC Back in Stock Restock Alert
March 4, 2022
After several years with this app mostly working well, it was not functioning on my latest attempt to notify customers. It took customer service 3 days to respond and 5 days to fix it, but I was eventually able to send the notifications--5 days after I had hoped to.
Hi there, Firstly, thank you for being a long term customer of ours! Unfortunately our developers are UK-based so when we received your support request at 7.30pm on Friday night no one was available to help until Monday. Although we responded within 1 working day and resolved the issue within 2 working days we completely understand how frustrating this issue must have been for you. We're incredibly grateful for your honest feedback and to prevent this happening again we have implemented a bot to resolve the most common support requests when we're not available. We look forward to providing an improved quality of service to you in the future. Kind regards, The Eastside Co Team
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