Outrank
The reviews for this Shopify app are mixed, with positive feedback on its functionality and performance, but negative comments on issues with blog representation, installation problems, and poor customer service. Users appreciate the app's features and how well it works for their online store. However, some have experienced issues with blogs not accurately reflecting products, difficulties with installation, and frustrating interactions with customer service representatives, particularly mentioning long resolution times and the need for manager intervention.
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Lately, the blogs do not represent the product correctly. A recent blog featured Remy hair extensions, but on the blog post were images of braiding hair and braid attachment. There is consistently no anchor texts linked to relevant products and collection pages. No sentences link to relevant guides. This creates missed opportunities for us.
It's a great app, but the customer service is so low quality. I've been talking with Ani multiple times, and it's literally a pain to have to deal with him. It takes days to sort out a simple issue, and always needs intervention from the manager to come in and sort out anything the most simple of issues.
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