Pabloo Store Credit & Cashback
The reviews for the Pabloo Shopify App are mostly positive, highlighting features like Cashback, Welcome Credit, and store credit management. Customers appreciate how these features enhance the shopping experience, encourage repeat purchases, and improve customer retention. The app is praised for its simplicity, ease of setup, and the value it adds to the overall customer journey. However, there are negative reviews mentioning issues with bugs, glitches, poor customer service, and limitations on the free plan. Some users experienced significant revenue loss due to a bug, while others found the app difficult to use without upgrading to a paid plan. Additionally, there are concerns about tax calculations and limitations on credit issuance.
We added Cashback thinking it would just help with first-time conversions, but it's become one of our favorite features. New customers immediately feel like they're getting something of value, and it creates a much better first impression than another coupon code. Setup was simple, and it's been an easy way to make new shoppers feel welcomed.
I have two criticisms, and they’re worth noting. First, the batch credit expiration setup is buried under "Advanced Settings," which took me 10 minutes to locate. Second, the refund handling defaults to deducting credit before cash, which you'll want to change if you process many returns. Both are fixable, but the documentation could be more transparent. That said, the app has run for a while without a single downtime incident. Cashback calculations are accurate.
We started with a fresh slate with this app. The shopify flow integration makes it easy to direct workflows to the Pabloo app and issue store credit. I feel like the app is laid out nicely, for example the dashboard links to parts of the app that manage that metric, I find that pretty clever.
Beware. This app cost me approximately $1,500 in lost revenue due to a bug that allowed customers to use more store credit than was actually available in their accounts. I contacted support, but Pabloo provided no clear explanation of what caused the issue and offered no resolution or compensation. There were no settings enabled on my end that would have caused this, so this appears to be a system-side problem. App is also glitchy and numerous pages load with no data. Find better options
This app is scam. It is literally impossible to use the free plan. Plus they didn't put a button to turn off ads to sell the subscription. It is literally impossible to make any settings on the free plan. do not download.
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