Kodiak Candle Company review for SEOAnt ‑ Image Optimizer&Speed

1 / 5

Aug. 7, 2020

If I could give it zero stars I would. I downloaded the app hoping it would help optimize all my photos and help with speed issues. After pay the $5 I ran the "optimization" and it didn't even reduce the size of any of my photos. Also after installing and running the app my Site Speed Score went down 20+ points! I've emailed their support but have gotten no response. Originally I just wanted my $5 back, but I guess the only option I have is to leave a poor review and move on. Extremely disappointed.

Using app

1 day

Total reviews

3

Average rating

2.3

Developer Reply

Hi there, thanks for your feedback. First of all, apologize for the inconvenience we caused you. And we checked the issues you encountered, sorry for the inconvenience again. The tech person is checking and will try best to fixed and help to optimize the images; Also, about the issue of speed, the app helps you preloading a page right before a user clicks on it. The app does not actually change the page load speed of your website, it preloads links on your website for your visitors. So if you test your website speed on GTmetrix or Google PageSpeed Insights, there won’t be any changes on your page speed scores. About the email and refund. We are sorry that we do not reply in time, and we would like to give you a refund if you feel any inconvenience about the app. Hope you could understand that we are truly want to help with something, and we won't cheat you. Sorry for the inconvenience again. Please contact us when you are free, we will trying all to make you up. Take care and stay safe.

SEOAnt ‑ Image Optimizer&Speed for Shopify
SEOAnt ‑ Image Optimizer&Speed
4.8 star
155 reviews

Enhance your store with image compression, Alt Text, Pagespeed

Developer
Shopify App Store