Rating

4.2

feedback

19

Reviews

chart

#3,927

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    5%
  • Less than a day
    16%
  • Less than a month
    11%
  • Less than a year
    53%
  • More than a year
    11%

Reviews Summary

The Paltrack app has received a mix of positive and negative reviews from users. On the positive side, many users praise the app for its seamless integration with PayPal, fast syncing of tracking numbers, and excellent customer support. Users appreciate the ease of use, clean dashboard, and the ability to unlock funds on PayPal. The app is also commended for its advanced features, such as selecting the right carrier for tracking numbers, which can help release funds earlier. Additionally, users highlight the quick responses and helpfulness of the customer support team. On the negative side, some users have expressed dissatisfaction with the app's slow updates and lack of clarity on its functionality. One user mentioned feeling misled about the app's capabilities and expressed frustration with the verification process with PayPal. Despite the negative feedback, the majority of reviews emphasize the app's effectiveness in syncing orders with PayPal and the overall positive experience with the support team.

Highlights

Seamless integration with PayPal and fast syncing of tracking numbers
Excellent customer support and quick responses
Advanced features like selecting the right carrier for tracking numbers
Ease of use and clean dashboard
Mixed feedback on app's functionality and updates

Rating Breakdown

  • 5
    84% (16 ratings)
  • 4
    5% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    11% (2 ratings)
Review RSS Feed Review RSS Feed

All reviews

4 / 5 Share

Nov. 14, 2024

Using app

--

Total reviews

1

Average rating

4.0

5 / 5 Share

Nov. 6, 2024

Works great and they have great service

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for choosing Paltrack and we are very happy we could help

1 / 5 Share

Sept. 4, 2024

一般般,更新很慢。

Using app

3 months

Total reviews

2

Average rating

2.5

Developer Reply

Thank you for your review. We're surprised to hear about your issue, as we consistently work to ensure timely improvements to our app. Our records don't show any support requests from you regarding this issue. We encourage all users to reach out directly through our 24/7 chat support for prompt assistance with any concerns. Our app is regularly updated to enhance performance and add new features. We're committed to providing an excellent experience for all our users and would appreciate the opportunity to address any specific issues you've encountered.

5 / 5 Share

July 29, 2024

To all people who want a carefree life with PayPal, turn to this app. Not only is the app super easy to understand, the support is absolutely world class. I use so many apps in Shopify and have tested just about everything. This is by far the best support I've ever experienced. I recommend the Paltrack app without reservation!

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

You are very welcome , thanks for choosing Paltrack and we are very happy we could help

1 / 5 Share

June 20, 2024

Paypal didn't let us to have access to the balance of our account. They asked for proof and documents in order release balance. I found this app from Ecom King famous youtube dropshipper recommended. After few weeks i wasn't sure this app works well. I asked PayPal customer serivce if they verifed this app they told they don't do that this is only syn data to Paypal about orders that customer paid with Paypal that's it all. I used my shipping company tracking page like DHL and UPS and etc to reposting to Paypal about order and shopify itself status registeriion or order. I felt very bad and being tricked and lied about this app, my personal experince. i will delete this app from our all stores. wasted of time and wasted of resources.

Using app

About 1 month

Total reviews

1

Average rating

1.0

Developer Reply

Dear Pepe Life, We are sorry to hear about the issues you experienced and appreciate your Review. Our app is designed to streamline the process of syncing order data with PayPal to help merchants manage their transactions more efficiently. that said , it does not have the capability to influence PayPal’s internal verification processes or their requirements for accessing account balances. we regret any confusion that may have arisen regarding the functionality of our app. It’s important to note that while our app provides valuable order synchronization, the ultimate decision-making and verification rest with PayPal. If you have any further questions or need assistance, please feel free to contact us Thank you for trying our app, and we apologize for any inconvenience you’ve faced. Best regards, Hamza

All reviews

Sign up to receive AppNavigator updates

Find out when we add keyword-monitoring, review RSS feeds and more