True Bites Family Butchers | Online Meat Shop review for Parcelify: Shipping Rates
Aug. 14, 2019
Very useful app that has allowed me to implement sur-charges for specific post-codes (UK based), which is real positive. The one negative I've found while using the app is that you can't implement specific shipping rates based on customer tags, this is a real draw back for me, and may be the reason I end up looking elsewhere. Other shipping apps offer this function, which is the main reason I can't give the app a 5/5 review.
Using app
Almost 2 years
Total reviews
1
Average rating
3.0
Thanks for your review and the kind words, we are sorry to see you go. I’ll be honest, we are a little bummed with the 3-star rating but you didn’t say anything untrue or misleading. We don’t currently offer the ability to set rates based on customer tags. That’s a fact. It is a feature we have considered adding but it hasn’t made it to the top of our priority list. If it was easy to do we certainly would, however Shopify doesn’t send any customer tag information when they send a rate request as part of the Real-Time Carrier API. That means we will have to get that information in other ways, and the effort required to download, save and continuously sync that data back to your shop and make sure it is alway right is significant. If/when we add customer tags I’ll be sure to reach out to you. Hopefully you’ll give Parcelify another shot at that time. Cheers!
