Parcelous Order Tracking
The reviews for this Shopify app are overwhelmingly positive, with users praising the exceptional customer service provided by the team. Customers highlight the quick responses, willingness to listen to feedback, and dedication to improving the app based on user suggestions. The support team is commended for being helpful, professional, and going above and beyond to ensure customer satisfaction. Users also appreciate the ease of use of the app and its effectiveness in tracking shipments. However, there are a few mentions of minor issues such as occasional lagging and compatibility issues with Shopify's Multilanguage feature.
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Absolutely immense customer service. Never seen this level before. I requested a specific feature. All other customer service reps brushed me off from the other similar apps.
Thank you so much for the kind words - it truly means a lot to us. We genuinely believe the best improvements come from listening to our customers, and feature requests like yours help shape the product in the right direction. I'm really glad we could help and deliver something useful for you. Always here if you need anything else!
Great service, just sarted using their service looks good and promissing
Thanks for your feedback! We're always open to any suggestions for improvement!
I’ve been using this app for quite some time, and the customer service is honestly amazing. They’re always open to feedback, listen carefully to your needs, and actually try to improve the app based on what users say. One of the main reasons I've stuck with them is their support and willingness to grow. At this pace, this app will easily become the best shipping tracking app on Shopify.
Thank you so much for your review! We're trying our best to provide timely customer support, and we're investing heavily in product development so our service can cover all the merchants' needs. Happy to support your growth!
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Excellent app & support. The team replies super fast and is open to ideas for upgrades. Highly recommended!
Thank you so much for the kind words! We're really glad to hear both the app and our support have been helpful. We love working closely with merchants and turning real feedback into improvements - thanks for being part of that. Appreciate the recommendation!
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