Pargo Smart Logistics
Pargo Click & Collect
Rating
4.3
feedback
10
chart
#1,974
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
10%
-
Less than a year
30%
-
More than a year
50%
Reviews Summary
Pargo, the Shopify App, has received a mix of positive and negative reviews from ecommerce merchants. On the positive side, users appreciate the ease of installation and use, as well as the automatic display of closest pickup points for customers. The integration with Pargo accounts for shipments is seamless, and the support team is praised for their responsiveness and helpfulness. Customers find the app to be a great solution for offering pickup points as an alternative to standard courier deliveries, especially for those in hard-to-reach areas. The technology team, particularly Justin, is highlighted for going the extra mile in providing excellent service and support. However, some users have raised concerns about communication issues between the collection team and warehouses, leading to delays in parcel collections. There are also mentions of limitations in the app, such as the inability for consumers to select pickup locations on a map before checkout and delays in support responses, which have caused frustration for some users.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
July 16, 2024
Easy to install and use. I love that the closest pickup points are automatically shown to the customer and the shipment pulls through to my Pargo account without any hassles. We would however appreciate better communications between the collection team and our warehouse as we were left waiting for a parcel to be collected for a few days, which is not the service we would like to provide for our customers. I suggested that they make provision for a parcel to be dropped off at the closest locker in the event that the courier fails to make a timeous collection.
April 2, 2024
We've been utilizing Pargo for a while, and our customers have been thrilled with the convenience offered by the pickup locations. The support is top-notch, with a particular commendation for Devin. Our sole critique centers on the app's limitation in allowing consumers to select their pickup locations on a map prior to checkout; currently, Pargo only provides a list of recommended locations. Unfortunately, we've found these suggestions to be quite imprecise, with the map feature becoming available only after payment has been processed. Aside from this, the service functions splendidly!
Sept. 22, 2023
I have only had good experiences with Pargo. I used them while selling on another platform and when that platform changed their shipping options I've acquired Pargo Click & Collect plugin for my own website. I can not say one bad thing and whenever I have issues, they are sorted out immediately or within reasonable time. I am able to contact them via email and have never had any negative experiences. Will continue to use Pargo as long as I possibly can.
Aug. 1, 2023
We've offered Pargo pickup points as an alternative to standard courier deliveries for quite a while now - it's a great solution for customers who live in hard to reach places or don't know if/when they will be home, so you still get the sale while they choose the shipping option most convenient for them. Highly recommended.
Oct. 4, 2022
The Pargo app has been incredibly, the technology team is amazing, Justin in particular goes the extra mile and service and turnaround time from the tech and client experience team has been wonderful will definitely recommend pargo.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more