Pargo Smart Logistics for Shopify

Pargo Smart Logistics

Pargo Click & Collect

Developer
View on App Store

Rating

4.1

feedback

9

Reviews

chart

#3,244

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    11%
  • Less than a year
    33%
  • More than a year
    44%

Reviews Summary

Pargo is a Shopify App that has received mixed reviews from ecommerce merchants. On the positive side, customers have praised the convenience of the pickup locations provided by Pargo, with particular commendation for the support team, especially Devin and Justin. The app has been described as incredible, with great functions that have helped reduce logistics costs for businesses. Customers appreciate the alternative shipping option of pickup points, especially for those in hard-to-reach areas. Additionally, the after-sales support from the developers has been highlighted as excellent, with quick issue resolution. However, there are negative aspects mentioned in the reviews. Some users have criticized the app for its limitations, such as the inability for consumers to select pickup locations on a map before checkout, leading to imprecise suggestions. There have been complaints about the lack of timely and effective support from the Pargo team, with delays in email responses and difficulties in getting assistance for technical issues. Overall, while the app offers valuable features and convenience, the quality of support and technical assistance seems to be a point of concern for some users.

Highlights

Convenience of pickup locations and alternative shipping options
Positive feedback on support team and after-sales service
App functionality and cost-saving benefits
Limitations in app features and support delays
Mixed experiences with technical assistance and communication

Rating Breakdown

  • 5
    56% (5 ratings)
  • 4
    11% (1 ratings)
  • 3
    11% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    22% (2 ratings)
Review RSS Feed Review RSS Feed

All reviews

4 / 5 Share

April 2, 2024

We've been utilizing Pargo for a while, and our customers have been thrilled with the convenience offered by the pickup locations. The support is top-notch, with a particular commendation for Devin. Our sole critique centers on the app's limitation in allowing consumers to select their pickup locations on a map prior to checkout; currently, Pargo only provides a list of recommended locations. Unfortunately, we've found these suggestions to be quite imprecise, with the map feature becoming available only after payment has been processed. Aside from this, the service functions splendidly!

Using app

--

Total reviews

12

Average rating

4.6

5 / 5 Share

Sept. 22, 2023

I have only had good experiences with Pargo. I used them while selling on another platform and when that platform changed their shipping options I've acquired Pargo Click & Collect plugin for my own website. I can not say one bad thing and whenever I have issues, they are sorted out immediately or within reasonable time. I am able to contact them via email and have never had any negative experiences. Will continue to use Pargo as long as I possibly can.

Using app

6 months

Total reviews

2

Average rating

4.5

5 / 5 Share

Aug. 1, 2023

We've offered Pargo pickup points as an alternative to standard courier deliveries for quite a while now - it's a great solution for customers who live in hard to reach places or don't know if/when they will be home, so you still get the sale while they choose the shipping option most convenient for them. Highly recommended.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 4, 2022

The Pargo app has been incredibly, the technology team is amazing, Justin in particular goes the extra mile and service and turnaround time from the tech and client experience team has been wonderful will definitely recommend pargo.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 19, 2021

This app is incredible, It has solved many of my logistics costs. Great functions and more important. GREAT TEAM AND SUPPORT!

Using app

8 months

Total reviews

5

Average rating

5.0

All reviews

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