Pargo Smart Logistics
The Pargo app receives mostly positive reviews for its ease of installation and use, as well as the convenience it offers with showing closest pickup points to customers. Users appreciate the seamless integration with Pargo accounts for shipments. However, there are some concerns raised about communication issues between the collection team and warehouses, leading to delays in parcel collections. Some users suggest improvements in communication and options for dropping off parcels at the closest locker in case of courier delays. Overall, the app is highly recommended for its convenience and customer service.
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Easy to install and use. I love that the closest pickup points are automatically shown to the customer and the shipment pulls through to my Pargo account without any hassles. We would however appreciate better communications between the collection team and our warehouse as we were left waiting for a parcel to be collected for a few days, which is not the service we would like to provide for our customers. I suggested that they make provision for a parcel to be dropped off at the closest locker in the event that the courier fails to make a timeous collection.
I have only had good experiences with Pargo. I used them while selling on another platform and when that platform changed their shipping options I've acquired Pargo Click & Collect plugin for my own website. I can not say one bad thing and whenever I have issues, they are sorted out immediately or within reasonable time. I am able to contact them via email and have never had any negative experiences. Will continue to use Pargo as long as I possibly can.
We've offered Pargo pickup points as an alternative to standard courier deliveries for quite a while now - it's a great solution for customers who live in hard to reach places or don't know if/when they will be home, so you still get the sale while they choose the shipping option most convenient for them. Highly recommended.
The Pargo app has been incredibly, the technology team is amazing, Justin in particular goes the extra mile and service and turnaround time from the tech and client experience team has been wonderful will definitely recommend pargo.
Good App Bad Support , when you have delivery issues it takes days before you can get a email response. Better your overall support
Dear diyshop.co.za Thank you so much for reaching out and raising this! The Pargo development team is hard at work on a fix to limit the scopes to only those required. We aim to have this corrected as soon as possible and will communicate once rolled out. Please do let us know if you have any other requests or concerns? We value your feedback immensely! Best, The Pargo Support Team UPDATE: A fix has been pushed and scopes have been reduced to only those required for the app to work as needed. Kindly reinstall / update as required.
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