Pargo Smart Logistics
The reviews are overwhelmingly positive about the app’s core functionality and the convenience it provides to both merchants and customers. Users repeatedly praise how easy it is to install and use, how smoothly shipments sync to Pargo accounts, and how pickup-point options improve the customer experience, especially for shoppers in hard-to-reach areas or those who want flexible delivery choices. Several reviewers also highlight strong support experiences, quick issue resolution, and helpful team members, with specific praise for individual staff and the technology/client experience teams. The main negatives center on support responsiveness and a few workflow limitations. Some merchants report delays in communication when delivery or collection issues arise, saying responses can take days and that better coordination between the collection team and warehouses is needed. Another recurring concern is the pickup-location selection experience: reviewers would prefer customers to choose locations on a map before checkout, rather than relying on a list of suggested locations that may be imprecise and only seeing the map after payment. Even with these issues, most reviewers still describe the app as reliable and recommend it.
Review RSS feed
Works great and no issues so far
Easy to install and use. I love that the closest pickup points are automatically shown to the customer and the shipment pulls through to my Pargo account without any hassles. We would however appreciate better communications between the collection team and our warehouse as we were left waiting for a parcel to be collected for a few days, which is not the service we would like to provide for our customers. I suggested that they make provision for a parcel to be dropped off at the closest locker in the event that the courier fails to make a timeous collection.
We've been utilizing Pargo for a while, and our customers have been thrilled with the convenience offered by the pickup locations. The support is top-notch, with a particular commendation for Devin. Our sole critique centers on the app's limitation in allowing consumers to select their pickup locations on a map prior to checkout; currently, Pargo only provides a list of recommended locations. Unfortunately, we've found these suggestions to be quite imprecise, with the map feature becoming available only after payment has been processed. Aside from this, the service functions splendidly!
I have only had good experiences with Pargo. I used them while selling on another platform and when that platform changed their shipping options I've acquired Pargo Click & Collect plugin for my own website. I can not say one bad thing and whenever I have issues, they are sorted out immediately or within reasonable time. I am able to contact them via email and have never had any negative experiences. Will continue to use Pargo as long as I possibly can.
We've offered Pargo pickup points as an alternative to standard courier deliveries for quite a while now - it's a great solution for customers who live in hard to reach places or don't know if/when they will be home, so you still get the sale while they choose the shipping option most convenient for them. Highly recommended.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.