partnrUP: Shoppable Video UGC for Shopify

partnrUP: Shoppable Video UGC

Build custom video sliders for your website homepage and PDPs

Developer

Rating

5.0

feedback

39

Reviews

chart

#2,886

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    3%
  • Less than a day
    0%
  • Less than a month
    38%
  • Less than a year
    59%
  • More than a year
    0%

Reviews Summary

The Novel Video Section & Carousel app has received overwhelmingly positive reviews from ecommerce merchants. Users praise the app for its ease of use, intuitive interface, and ability to showcase user-generated video content in a visually appealing and on-brand manner. The support team is highlighted for being fast, collaborative, and attentive, providing personalized assistance and even custom CSS styling to match brand guidelines. Additionally, merchants appreciate the app's impact on revenue, customer engagement, and overall user experience. However, some users have mentioned minor issues with styling and font matching, which were promptly addressed by the support team. Overall, Novel is highly recommended for its seamless onboarding, impactful product features, and exceptional customer service.

Highlights

Ease of use, intuitive interface, showcasing UGC video content, personalized support, revenue improvement
Minor styling issues, font matching
Seamless onboarding, impactful features, exceptional customer service

Rating Breakdown

  • 5
    100% (39 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)

Reviews with Text

  • 100% (39)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

April 25, 2026

Everyday is Black Friday

Using app

8 minutes

Total reviews

3

Average rating

5.0

5 / 5 Share

July 23, 2025

We were able to install and launch the Novel Video Section & Carousel in just a few clicks—no developer needed. The interface is clean and intuitive, making it easy to showcase UGC video in a way that feels elevated and on-brand. What really stood out was the support team: fast, thoughtful, and genuinely collaborative. They worked closely with us to match the app’s styling to our exact brand guidelines, even writing custom CSS where needed. A great addition to any tech stack.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 21, 2025

The experience with Novel has been world class. The product is incredibly easy to use, the documentation and wiki of information is impressive for a young company, and the support is world class. We have seen a significant improvement on revenue per visitor for the pages we have A/B tested with Novel embedded stories and carousels. The founder and team are super attentive and helpful, and would highly recommend brands try this out.

Using app

3 months

Total reviews

6

Average rating

5.0

5 / 5 Share

April 30, 2025

We've loved using Novel for SideDish! Our products are super versatile and the shoppable videos are great to be able to explain to customers how to use the products and why we're different. We also love to showcase recipe videos which the app has been great for. Highly recommend for any product!

Using app

11 months

Total reviews

4

Average rating

5.0

5 / 5 Share

May 8, 2025

Edit: After I left my review, the support team reached out and helped me fix the styling issues I was having. I really appreciate the extra assistance! So far, it's great! Slick UX, and very easy to set up. My only complaint is that I'm not able to get the font on the headline to match our theme properly. Not sure what I'm doing wrong but I submitted a support ticket.

Using app

24 days

Total reviews

2

Average rating

4.5

Developer Reply

Hi, seems like we fixed this for you :)

All reviews

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