partnrUP: Shoppable Video UGC
Build custom video sliders for your website homepage and PDPs
Rating
5.0
feedback
39
chart
#2,886
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
3%
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Less than a day
0%
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Less than a month
38%
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Less than a year
59%
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More than a year
0%
Reviews Summary
The Novel Video Section & Carousel app has received overwhelmingly positive reviews from ecommerce merchants. Users praise the app for its ease of use, intuitive interface, and ability to showcase user-generated video content in a visually appealing and on-brand manner. The support team is highlighted for being fast, collaborative, and attentive, providing personalized assistance and even custom CSS styling to match brand guidelines. Additionally, merchants appreciate the app's impact on revenue, customer engagement, and overall user experience. However, some users have mentioned minor issues with styling and font matching, which were promptly addressed by the support team. Overall, Novel is highly recommended for its seamless onboarding, impactful product features, and exceptional customer service.
Highlights
Review RSS Feed
All reviews
July 23, 2025
We were able to install and launch the Novel Video Section & Carousel in just a few clicks—no developer needed. The interface is clean and intuitive, making it easy to showcase UGC video in a way that feels elevated and on-brand. What really stood out was the support team: fast, thoughtful, and genuinely collaborative. They worked closely with us to match the app’s styling to our exact brand guidelines, even writing custom CSS where needed. A great addition to any tech stack.
May 21, 2025
The experience with Novel has been world class. The product is incredibly easy to use, the documentation and wiki of information is impressive for a young company, and the support is world class. We have seen a significant improvement on revenue per visitor for the pages we have A/B tested with Novel embedded stories and carousels. The founder and team are super attentive and helpful, and would highly recommend brands try this out.
April 30, 2025
We've loved using Novel for SideDish! Our products are super versatile and the shoppable videos are great to be able to explain to customers how to use the products and why we're different. We also love to showcase recipe videos which the app has been great for. Highly recommend for any product!
May 8, 2025
Edit: After I left my review, the support team reached out and helped me fix the styling issues I was having. I really appreciate the extra assistance! So far, it's great! Slick UX, and very easy to set up. My only complaint is that I'm not able to get the font on the headline to match our theme properly. Not sure what I'm doing wrong but I submitted a support ticket.
Hi, seems like we fixed this for you :)
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