MagicPass Wholesale
Password-protect individual pages for wholesale or VIP content
Rating
3.2
feedback
69
chart
#14,003
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
16%
-
Less than a day
20%
-
Less than a month
17%
-
Less than a year
38%
-
More than a year
7%
Reviews Summary
The reviews for this Shopify App are quite mixed, with a significant number of negative reviews highlighting issues such as misleading pricing, difficulties in uninstalling the app, problems with functionality, and lack of responsiveness from customer support. Users have expressed frustration with being charged after uninstalling the app, encountering billing discrepancies, and facing challenges in removing the app completely from their store. On the positive side, some users have praised the app for its ease of use in controlling access to specific content, helpful customer service experiences, and effective password protection for wholesale pages. However, the negative reviews outweigh the positive ones, indicating various issues and concerns with the app's performance and customer service.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 2, 2025
I uninstalled this app just two days ago after starting the 30-day free trial but due to limited features and a UI that wasn’t intuitive i uninstalled. Despite uninstalling, I was still charged for a full month. Shopify's policy states that uninstalling should trigger a data deletion request within 48 hours, yet my information was seemingly retained and used for billing. Be cautious—this experience raises concerns about how data and billing are handled after uninstalling.
May 20, 2024
Says $5/month but when I tried to download it only offers $99/month. Quite a difference in fees. That coupled with complaints about a 1 day trial, I'm not going to risk it.
April 17, 2024
This product page states there's a 30-day free trial. I installed the app and it says there's only a 1-day free trial. Very misleading...
Hi thanks for writing! I took a look, and you installed MagicPass in 2023 so there were no trial days left. When this happens we still offer a 1-day free trial, just in case you need to use our uninstall tools. Hope that makes sense, please feel free to reach out if there's anything I can help with!
March 13, 2023
I am personally not a fan. This app is supposed to lock my wholesale tab on my website, however it can be viewed by anyone and does not help me whatsoever.
Hi, thank you for taking the time to leave a review. Let’s get this fixed! Can you send me a quick email with your domain so we can send an access request and figure out what’s going on? Thanks much! My email is ed@impress.store - talk soon
Oct. 14, 2022
Unable to uninstall the app. I contacted the app one month ago but still have not received a response. The app also billed me, even though the app remains 'disabled' in my store (I still have no way to uninstall it on my own!).
Hi, thanks for taking the time to leave a review, and I apologize for the understandable frustration! I am glad we were able to resolve the issue over email, by sharing how to uninstall the app, please don't hesitate to reach out if you have any questions going forward! All the best.
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