MagicPass Wholesale
Password-protect individual pages for wholesale or VIP content
Rating
2.6
feedback
30
chart
#14,119
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
7%
-
Less than a day
30%
-
Less than a month
17%
-
Less than a year
37%
-
More than a year
10%
Reviews Summary
The reviews for this Shopify app are quite mixed, with a combination of positive and negative feedback. On the positive side, many users appreciate the app's ease of use and effectiveness in password-protecting specific collections or pages on their online stores. The customer service, particularly from a representative named Ed, received high praise for being helpful and responsive. Users also found the app useful for managing wholesale orders and controlling access to certain content. However, on the negative side, there were several complaints about billing issues, misleading information about free trials, lack of response from customer support, and difficulties in uninstalling the app completely. Some users also reported that the app did not function properly on certain browsers or devices, and there were concerns about data retention and privacy after uninstalling the app.
Highlights
Review RSS Feed
All reviews
April 2, 2025
I uninstalled this app just two days ago after starting the 30-day free trial but due to limited features and a UI that wasn’t intuitive i uninstalled. Despite uninstalling, I was still charged for a full month. Shopify's policy states that uninstalling should trigger a data deletion request within 48 hours, yet my information was seemingly retained and used for billing. Be cautious—this experience raises concerns about how data and billing are handled after uninstalling.
April 17, 2024
This product page states there's a 30-day free trial. I installed the app and it says there's only a 1-day free trial. Very misleading...
Hi thanks for writing! I took a look, and you installed MagicPass in 2023 so there were no trial days left. When this happens we still offer a 1-day free trial, just in case you need to use our uninstall tools. Hope that makes sense, please feel free to reach out if there's anything I can help with!
March 13, 2023
I am personally not a fan. This app is supposed to lock my wholesale tab on my website, however it can be viewed by anyone and does not help me whatsoever.
Hi, thank you for taking the time to leave a review. Let’s get this fixed! Can you send me a quick email with your domain so we can send an access request and figure out what’s going on? Thanks much! My email is ed@impress.store - talk soon
Oct. 14, 2022
Unable to uninstall the app. I contacted the app one month ago but still have not received a response. The app also billed me, even though the app remains 'disabled' in my store (I still have no way to uninstall it on my own!).
Hi, thanks for taking the time to leave a review, and I apologize for the understandable frustration! I am glad we were able to resolve the issue over email, by sharing how to uninstall the app, please don't hesitate to reach out if you have any questions going forward! All the best.
March 15, 2022
This app is so easy peasy for controlling who can see certain content. Love it. I've been using it for over a year and never had an issue.
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