MagicPass Wholesale
Password-protect individual pages for wholesale or VIP content
Rating
3.1
feedback
29
chart
#15,347
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
28%
-
Less than a month
17%
-
Less than a year
38%
-
More than a year
14%
Reviews Summary
The reviews for this Shopify app are quite mixed, with both positive and negative feedback from users. On the positive side, many users appreciate the app's functionality in password protecting specific pages and collections on their online stores. The customer service provided by the developer, Ed, is also highlighted positively in several reviews, with users mentioning quick responses and effective assistance. However, on the negative side, there are concerns about misleading information regarding free trials, billing issues after uninstalling the app, and problems with the app not working as expected. Some users also reported difficulties in uninstalling the app completely and expressed frustration with the lack of response from the support team. Overall, while the app seems to work well for some users in controlling access to content, there are significant issues raised by others regarding functionality, billing, and customer support.
Highlights
Review RSS Feed
All reviews
Aug. 14, 2025
This app works REALLY well. Recently our web team inadvertently caused a problem with the app. (The error had nothing to do with the app... it was merely the result of user error on our part). Developer responded quickly and effectively and our self-inflicted issue was all cleared up. In addition to the developer's quick assistance, I really appreciate his communication and politeness. If you need to password protect a page or pages on your store, this app, and the developer behind it, can work wonders for you. The app is totally solid and has never caused us any problems.
April 2, 2025
I uninstalled this app just two days ago after starting the 30-day free trial but due to limited features and a UI that wasn’t intuitive i uninstalled. Despite uninstalling, I was still charged for a full month. Shopify's policy states that uninstalling should trigger a data deletion request within 48 hours, yet my information was seemingly retained and used for billing. Be cautious—this experience raises concerns about how data and billing are handled after uninstalling.
April 17, 2024
This product page states there's a 30-day free trial. I installed the app and it says there's only a 1-day free trial. Very misleading...
Hi thanks for writing! I took a look, and you installed MagicPass in 2023 so there were no trial days left. When this happens we still offer a 1-day free trial, just in case you need to use our uninstall tools. Hope that makes sense, please feel free to reach out if there's anything I can help with!
March 13, 2023
I am personally not a fan. This app is supposed to lock my wholesale tab on my website, however it can be viewed by anyone and does not help me whatsoever.
Hi, thank you for taking the time to leave a review. Let’s get this fixed! Can you send me a quick email with your domain so we can send an access request and figure out what’s going on? Thanks much! My email is [email protected] - talk soon
Oct. 14, 2022
Unable to uninstall the app. I contacted the app one month ago but still have not received a response. The app also billed me, even though the app remains 'disabled' in my store (I still have no way to uninstall it on my own!).
Hi, thanks for taking the time to leave a review, and I apologize for the understandable frustration! I am glad we were able to resolve the issue over email, by sharing how to uninstall the app, please don't hesitate to reach out if you have any questions going forward! All the best.
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