MagicPass Wholesale
Password-protect individual pages for wholesale or VIP content
Rating
2.4
feedback
30
chart
#17,483
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
30%
-
Less than a month
13%
-
Less than a year
37%
-
More than a year
13%
Reviews Summary
The reviews for this Shopify app are quite mixed, with both positive and negative feedback from users. On the positive side, many users appreciate the app's functionality in password protecting specific pages and collections on their online stores. The customer service provided by the developer, Ed, is also highlighted in several reviews as responsive and helpful. However, there are significant negative aspects mentioned as well. Users have reported issues with billing, misleading information about free trials, difficulties in uninstalling the app, and concerns about data retention after uninstallation. Some users have also experienced problems with the app interfering with other features on their websites, leading to lost sales and frustration.
Highlights
Review RSS Feed
All reviews
May 5, 2026
This app did not password protect the page. I tried multiple times, with no success. I sent an email to support and never heard back.
April 16, 2026
I installed and it locked my whole website not the page I'd added for wholesale, so I lost a whole days worth of sales and it also stopped the shop app from working - still not up and running even after uninstalling. Theres no contact information for the app, the website link is broken, there's no way to contact anyone. worst app, shouldn't even be allowed to be on the shopify platform.
Hi I am so sorry for this experience! I think you missed my reply in the customer support chat widget. I really want to get this figured out since it's not a bug I've heard of from other merchants. So I sent a follow up email to your shop's contact address. Let's get this figured out!
Aug. 14, 2025
This app works REALLY well. Recently our web team inadvertently caused a problem with the app. (The error had nothing to do with the app... it was merely the result of user error on our part). Developer responded quickly and effectively and our self-inflicted issue was all cleared up. In addition to the developer's quick assistance, I really appreciate his communication and politeness. If you need to password protect a page or pages on your store, this app, and the developer behind it, can work wonders for you. The app is totally solid and has never caused us any problems.
April 2, 2025
I uninstalled this app just two days ago after starting the 30-day free trial but due to limited features and a UI that wasn’t intuitive i uninstalled. Despite uninstalling, I was still charged for a full month. Shopify's policy states that uninstalling should trigger a data deletion request within 48 hours, yet my information was seemingly retained and used for billing. Be cautious—this experience raises concerns about how data and billing are handled after uninstalling.
April 17, 2024
This product page states there's a 30-day free trial. I installed the app and it says there's only a 1-day free trial. Very misleading...
Hi thanks for writing! I took a look, and you installed MagicPass in 2023 so there were no trial days left. When this happens we still offer a 1-day free trial, just in case you need to use our uninstall tools. Hope that makes sense, please feel free to reach out if there's anything I can help with!
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