Patch Customer Retention for Shopify

Patch Customer Retention

The all-in-one tool to engage, reward, and retain customers.

Rating

5.0

feedback

5

Reviews

chart

#10,199

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    0%
  • Less than a year
    80%
  • More than a year
    0%

Reviews Summary

The reviews for Patch are overwhelmingly positive, with users praising the app's pricing flexibility, seamless transition from other platforms, excellent customer service, and comprehensive features like email, SMS, and rewards program integration. Users appreciate the scalability of Patch as their businesses grow and the hands-on support provided during onboarding. The ability to segment customers, analyze data effectively, and use advanced triggers for marketing campaigns are highlighted as significant advantages of using Patch. Overall, users highly recommend Patch for its ease of use, holistic view of business operations, and positive impact on customer retention.

Highlights

Positive pricing flexibility and scalability
Seamless transition and excellent customer service
Comprehensive features like email, SMS, and rewards program integration
Effective segmentation and data analysis
Advanced triggers for marketing campaigns

Rating Breakdown

  • 5
    100% (5 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Nov. 13, 2023

Patch's pricing made it a no-brainer for us to give it a try, and now as our business has grown, Patch has scaled with us. I appreciate that the pricing ensures that we pay only for what we need when we need it. Other marketing platforms had low-cost plans that didn't offer enough or expensive large enterprise plans. Patch's pricing was perfect for the businesses right in between.

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 9, 2023

The best customer service in the industry. Transition from another platform is seamless. They walk you through everything. You really get the most out of the platform with the use of Email, SMS, and Rewards program being integrated. I was hesitant to use a rewards program and give too much away, but now I see that the return is well worth the rewards given.

Using app

About 1 year

Total reviews

5

Average rating

5.0

5 / 5 Share

May 26, 2023

The customer service team has been incredibly helpful with the transition! The segmentation ability and analytics they provide have changed a lot of how we use email and helped us become much more effective!

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 9, 2022

Decided to switch over from MailChimp to Patch. I thought it was going to be a major undertaking but the onboarding and hands-on setup we received from the Patch team was remarkable. Recreating all of our email flows, adding SMS into our strategy, and incorporating new — and in our opinion — much better triggers; it was all well worth the effort. We feel like we have a true system that allows us to have a much more holistic view of our business than we did before. The ability to slice and dice data is also leaps and bounds better than MailChimp and other platforms we have used. Highly recommend Patch and their team!

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 16, 2022

Really an amazing app, integration was seamless. We love that it has the ability to email and text our customers from the platform and great rates on messaging. Patch is super easy to use, we can email and text our customers from the same place, their built-in Loyalty program has boosted our retention and onboarding was a breeze with their hands-on support. The team is great and we're super happy so far!

Using app

2 months

Total reviews

7

Average rating

4.9

All reviews

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