Patch Customer Retention for Shopify

Patch Customer Retention

The all-in-one tool to engage, reward, and retain customers.

Rating

5.0

feedback

5

Reviews

chart

#4,427

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    0%
  • Less than a year
    80%
  • More than a year
    0%

Reviews Summary

The reviews for Patch are overwhelmingly positive, with users praising the app's pricing flexibility, seamless transition from other platforms, excellent customer service, and comprehensive features like email, SMS, and rewards program integration. Users appreciate the scalability of Patch as their businesses grow and the ease of onboarding and setup provided by the Patch team. The segmentation abilities and analytics have been highlighted as game-changers in improving email marketing effectiveness. Overall, Patch is highly recommended for its holistic view of business data and user-friendly interface.

Highlights

Positive pricing flexibility and scalability
Seamless transition and onboarding process
Comprehensive features like email, SMS, and rewards program integration
Excellent customer service and support
Improved segmentation abilities and analytics for better marketing effectiveness

Rating Breakdown

  • 5
    100% (5 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Nov. 13, 2023

Patch's pricing made it a no-brainer for us to give it a try, and now as our business has grown, Patch has scaled with us. I appreciate that the pricing ensures that we pay only for what we need when we need it. Other marketing platforms had low-cost plans that didn't offer enough or expensive large enterprise plans. Patch's pricing was perfect for the businesses right in between.

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 9, 2023

The best customer service in the industry. Transition from another platform is seamless. They walk you through everything. You really get the most out of the platform with the use of Email, SMS, and Rewards program being integrated. I was hesitant to use a rewards program and give too much away, but now I see that the return is well worth the rewards given.

Using app

About 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

May 26, 2023

The customer service team has been incredibly helpful with the transition! The segmentation ability and analytics they provide have changed a lot of how we use email and helped us become much more effective!

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 9, 2022

Decided to switch over from MailChimp to Patch. I thought it was going to be a major undertaking but the onboarding and hands-on setup we received from the Patch team was remarkable. Recreating all of our email flows, adding SMS into our strategy, and incorporating new — and in our opinion — much better triggers; it was all well worth the effort. We feel like we have a true system that allows us to have a much more holistic view of our business than we did before. The ability to slice and dice data is also leaps and bounds better than MailChimp and other platforms we have used. Highly recommend Patch and their team!

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 16, 2022

Really an amazing app, integration was seamless. We love that it has the ability to email and text our customers from the platform and great rates on messaging. Patch is super easy to use, we can email and text our customers from the same place, their built-in Loyalty program has boosted our retention and onboarding was a breeze with their hands-on support. The team is great and we're super happy so far!

Using app

2 months

Total reviews

7

Average rating

4.9

All reviews

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