Rating

4.0

feedback

4

Reviews

chart

#6,164

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    25%
  • Less than a year
    50%
  • More than a year
    0%

Reviews Summary

The Shopify App receives mixed reviews from users. Positive aspects include ease of configuration, helpful support, and automation of payment follow-ups. Users appreciate the app's ability to automate canceling unpaid orders and reminding customers to pay. The support team is praised for being swift, helpful, and efficient in resolving issues. However, some users experienced problems with orders being canceled incorrectly, leading to frustration. Overall, the app is recommended for those looking to streamline payment reminders and order management on their online store.

Highlights

Ease of configuration and use
Helpful support
Automation of payment follow-ups
Issues with order cancellations
Efficient problem resolution

Rating Breakdown

  • 5
    75% (3 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    25% (1 ratings)
  • 1
    0% (0 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Oct. 11, 2023

App is easy to configure and use. Does exactly what it is supposed to. Had a couple of issues, like you get with most apps, but the support response was swift, helpful and resolved the problems quickly and efficiently. If you are looking to automate payment follow up's etc. I would certainly recommend this app.

Using app

--

Total reviews

3

Average rating

5.0

2 / 5 Share

March 7, 2023

Zum Anfang funktionierte die App ganz gut, bereits nach 2 Tagen kamen die ersten Probleme. Es wurde Bestellungen storniert bei denen ich die Zahlung manuell verbucht habe, wie kann das sein?

Using app

5 days

Total reviews

5

Average rating

4.0

Developer Reply

Hi there, Thanks much for testing our app and for your feedback. We are really sorry to hear about that. Our technical team looked thoroughly but couldn’t identify any root cause. We neither couldn’t find any other merchants with a similar issue. We will continue the investigation and monitoring, but it would really help us if you could install Payster again – we’ll be more than happy to provide you with a free subscription. ;) We appreciate your patience and understanding. Peter, Product Manager

5 / 5 Share

Dec. 6, 2021

I was having issues canceling orders this app helped me automate canceling unpaid orders and reminding my customers to pay. Their support is amazing and really helpful.

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 1, 2021

Why this app has no reviews? This is the best payment reminder app around! I was struggling with payment reminders to my customers because we offer payment on invoice (bank deposit/Rechnung) option. Tested all apps around and even tried to create manual flows in Klaviyo/Omnisend. But this app works perfectly! The best support that answers within minutes, always ready to jump on a call and resolve your issue and add a small features that you need. I highly recommend this app to all brands trying to run payment reminders.

Using app

About 2 months

Total reviews

3

Average rating

5.0

All reviews

Sign up to receive AppNavigator updates

Find out when we add keyword-monitoring, review RSS feeds and more