PayU CommercePro Checkout
Faster checkouts, reduced RTOs, and improved sales conversions
Rating
2.8
feedback
2
chart
#3,962
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Reviews Summary
The reviews for this Shopify App are mixed, with one user expressing frustration with the signup process and customer support, giving a 1-star rating. The user mentioned difficulties in registering, constant requests for documents, challenges in changing phone number, and encountering abusive language from a representative. The user emphasized the need for streamlining the signup process and improving customer support. On the other hand, another user gave a positive review, stating that the app is good. Overall, there are concerns about the user experience and customer service that need to be addressed by the app developers.
Highlights
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All reviews
May 10, 2025
I am writing to express my deep frustration with my recent experiences while trying to sign up for your platform. For the past three months, I have been attempting to register, but the constant requests for various documents have been overwhelming. I have submitted all the required documents, which have been accepted by multiple government departments in India, yet I continue to face hurdles with your platform. Additionally, the process of changing my phone number has been incredibly frustrating and has only added to my dissatisfaction. To make matters worse, I received a call from one of your representatives who, instead of providing assistance, used abusive language towards me. This behavior is completely unacceptable, and I am requesting a formal explanation for this incident along with an apology from your team. I urge you to streamline your signup process and improve customer support to enhance the user experience. Thank you for your attention to these matters. I look forward to your prompt response.
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