Cahoot Fulfillment for Shopify

Cahoot Fulfillment

Best DTC 3PL. Fast Shipping. Lowest Cost by Design

Developer
View on App Store

Rating

4.5

feedback

29

Reviews

chart

#1,243

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    7%
  • Less than a day
    0%
  • Less than a month
    0%
  • Less than a year
    69%
  • More than a year
    21%

Reviews Summary

Cahoot, a Shopify App for ecommerce fulfillment, has received mixed reviews from users. Positive aspects highlighted include the app's ability to streamline shipping processes, reduce costs, improve efficiency, and provide excellent customer service. Users appreciate features like automatic shipping label creation, inventory tracking, and responsive support from the Cahoot team. The app has helped businesses save time, resources, and even reduce the number of employees needed for fulfillment. On the other hand, negative reviews mention issues with shipping errors, delayed orders, and unexpected fees for ending the partnership. Some users have faced challenges with inventory movement and hidden removal costs, leading to dissatisfaction with the service.

Highlights

Efficient shipping processes and cost reduction
Excellent customer service and support
Challenges with shipping errors and unexpected fees
Inventory tracking and automation features
Mixed reviews on order delays and partnership issues

Rating Breakdown

  • 5
    86% (25 ratings)
  • 4
    7% (2 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    7% (2 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

May 14, 2024

Cahoot has been an exceptional growth partner for our business. Their team consistently goes above and beyond to help solve any issues we encounter. The level of consulting attention is unmatched. Their execution in shipping orders is near perfect, ensuring our customers receive their purchases promptly and accurately. Additionally, they are highly responsive and accommodating to the unique needs of small businesses. Highly recommend!

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

April 29, 2024

Cahoot has been a life saver for our business. We needed a partner that allowed us to ship faster, have shipping labels created automatically, and control our shipping costs. We could find other products that did one or two items well, but they never did the entire package and at the same time continue to be affordable. With Cahoot we are able pick, pack and ship so much faster. We were routinely rushing until 6pm to get orders out, but we're now done most days by 4pm and that leaves us a 1-hour break to clean up and ensure everything is completed successfully. Our shipping supervisors are actually able to supervise the entire process rather than just the shipping label process, which will make our entire team more efficient. As a result, we've changed our team's hours and they get out of work earlier and we are getting more done than just taking care of orders (cleaning, maintenance, etc.). The best part - we've been able to reduce our numbers by 2 employees. The ability to make sure that team members know what boxes to use is also invaluable. We are able to maintain inventory of boxes which means we know when to order more and can better budget for this cost. It also means that all team members are using the same box for items and it's the most cost effective box. Additionally, the Cahoot team is amazing to work with. They are organized and have the training expertly set up. They are responsive and always helpful. I look forward to seeing what they come up with next because I know it will be great. I also appreciate their knowledge in the industry and their understanding and leadership on what it takes to meet all the ecommerce and marketplace requirements. Cahoot will not dissapoint you!

Using app

About 2 months

Total reviews

3

Average rating

5.0

1 / 5 Share

Feb. 1, 2024

In my 7 years of business, the "partnership" with Cahoot has been the worst business mistake of my career. Stay far away! They constantly made errors with shipping, i.e a simple 60 piece wholesale order took 2 months to ship when they promised 2-3 days, they also promised they'd be able to use customer supplied labels but then redacted it and we had customers constantly emailing us the wrong products were shipped or missing items. Finally the worst part is now we want to break away from this scam, move our 6k pcs of inventory, (less than 100 boxes), they're requiring we pay $22,000 USD. It's a 5 hour job to move inventory yet they are pigheaded we must pay that amount to release our property. They misguided fees in intro calls, saying removal fees are billed as a wholesale order, ($45 an hour) - however they have a hidden fee which they claim entitles them to a $2.99 removal cost + additional BS fees ontop of it.

Store

Uther

Using app

6 months

Total reviews

3

Average rating

2.3

5 / 5 Share

Dec. 19, 2023

Cahoot onboarding was great, they helped us get set up, troubleshoot issues, and brainstorm ideas to get things working perfectly quickly. Once the software is set up, it works flawlessly. Highly Recommend.

Using app

1 minute

Total reviews

3

Average rating

5.0

4 / 5 Share

Sept. 24, 2023

We started using Cahoot about three months ago and they have been great to work with -- always trying to provide great service and address any concerns and issues quickly and effectively. We've been very impressed with their shipping performance and communication on status of delivery for packages. It's very helpful to know when a package has run into a delivery problem so that we can be proactive with the situation instead of reactive after a customer contacts us. They also set up a HAZMAT shipping solution to ship our products that contain lithium ion batteries which was a challenge for us with another large 3PL. They do a good job with this and we've had almost no problems so far.

Using app

2 months

Total reviews

4

Average rating

4.8

All reviews

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