Rating

4.9

feedback

123

Reviews

chart

#7,570

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    5%
  • Less than a day
    24%
  • Less than a month
    44%
  • Less than a year
    45%
  • More than a year
    9%

Reviews Summary

The Shopify App has received overwhelmingly positive reviews from users, praising its ease of use, functionality, and exceptional customer service. Users highlighted the quick response times and efficient issue resolution by the support team, particularly mentioning Jandy, Ana, and Stefania for their outstanding assistance. The app's intuitive interface, seamless Shopify integration, and customizable features were also commended. However, a few users mentioned minor limitations such as the need for improvements in logic and customization options. Overall, the app was highly recommended for its effectiveness in creating product quizzes and enhancing the customer experience.

Highlights

Ease of use, functionality, exceptional customer service
Quick response times, efficient issue resolution
Intuitive interface, seamless integration, customizable features
Minor limitations in logic and customization options
Highly recommended for creating product quizzes and enhancing customer experience

Rating Breakdown

  • 5
    115% (141 ratings)
  • 4
    8% (10 ratings)
  • 3
    1% (1 ratings)
  • 2
    2% (2 ratings)
  • 1
    2% (3 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

April 19, 2024

We are having a great experience with the Lantern Quiz so far. We were able to implement a quite complex quiz logic to show exactly the product results that we need to have shown, and the team was super - like, extra - supportive (think getting customized Loom videos to answer your questions in detail) in implementing this. There are a few tiny extra features (really granular) that we would have liked to implemented that arent supported at the moment, but maybe those features come in the future and also, the price-value ratio speaks for itself.

Using app

2 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for your thoughtful review! We’re thrilled to hear that Lantern has been a great fit for your needs, especially with the implementation of your complex quiz logic. While we appreciate your feedback on the extra features you’d like to see, we hope to bring even more functionality in the future. We’re glad the price-value ratio works well for you, and we’re here whenever you need further assistance!

5 / 5 Share

Aug. 25, 2023

I had pleasure of having the best support today while setting up my quiz. I am not extremely tech savvy, and Stefania helped me out with everything. She made sure that I was able to integrate the quiz even though my theme is not a 2.0 version. So we went with a button and also on the menu at the top of the website. She even made some extra customizations. I am very impressed with this app. Not to mention the quiz itself has customers raving! Thanks again!

Using app

11 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the review! It was a pleasure talking to you, and I look forward to seeing how your quiz will perform with real customers! If you encounter any issues or have any questions, please send us a message and we'll be more than happy to help!

1 / 5 Share

June 30, 2023

Horrible I can't even add the quiz to my page it keeps saying it refuses to connect and also when I needed help the team wasn't even responding

Using app

2 days

Total reviews

2

Average rating

3.0

Developer Reply

Hi there. We're terribly sorry but we're not really sure what you're referring to in your message. There's nothing that needs to connect to be able to add the quiz to the store. We're very sorry as well that we were offline when you sent your original message, but we have replied within 1 hour of receiving it, as soon as someone was available. Our support team has been in touch several times since and we have not been able to contact you. We would love to do anything we can to clarify the issue and resolve this for you.

4 / 5 Share

March 7, 2023

A few things I needed help with after I set up the flow. However, Pierre was SUPER helpful. Rating in 4 stars as getting to customize the flow text wasn't straight forward, but generally it's a great FREE option to start with

Using app

About 1 year

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for your kind words! We appreciate your feedback - we're going to improve and simplify how the flow text can be customized based on your advice!

5 / 5 Share

Jan. 18, 2023

This app offers good features to help build the quiz and is user friendly. Customer service is also excellent!

Using app

6 months

Total reviews

3

Average rating

3.7

All reviews

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